Service Coordinator

Think Specialist Recruitment; Kings Langley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a Service Coordinator in Hemel Hempstead. This role requires you to manage service jobs, handle customer queries, and support finance processes within a busy team. The ideal candidate will have at least 2 years of experience in service coordination and be highly organized with strong communication skills. Benefits include a competitive salary, healthcare cash plan, and enhanced leave policies.

Benefits

Competitive salary

UK Healthcare cash plan

Enhanced family leave and sickness policies

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• 2+ years' experience in service coordination or administration.
• Excellent organisational skills with multitasking ability.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate service jobs, maintenance schedules, and engineer allocations.
• Act as the main point of contact for customer queries.
• Support finance processes, including invoicing.

Skills

Organisational skills

Customer service experience

Communication skills

Tools

CRM or service management systems

Job description

Job Title: Service Coordinator

Contract: 12-18 months (FTC)

Location: Hemel Hempstead

Working Hours: Monday - Friday, 8 : 30am - 5 : 30pm

Salary : £28,000 - £35,000 per annum

Are you highly organised, customer-focused, and ready to take ownership of service coordination? We are looking for a Service Coordinator to join a busy and dynamic team, helping deliver exceptional support to clients and engineers.

What you'll do:

• Coordinate service jobs, maintenance schedules, and engineer allocations.
• Act as the main point of contact for customer queries and quotations.
• Support finance processes, including invoicing and cost monitoring.
• Keep planners, records, and documentation accurate and up to date.
• Ensure smooth communication between clients, engineers, and internal teams.

What we're looking for:

• 2+ years' experience in service coordination, administration, or customer service.
• Excellent organisational skills with the ability to multitask effectively.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and meet deadlines.
• Experience with CRM or service management systems is a plus.

Benefits include:

• Competitive salary
• UK Healthcare cash plan
• Enhanced family leave and sickness policies
• Employee Assistance Programme
• Cycle to Work Scheme

If you are organised, proactive, and enjoy working in a fast-paced environment, this is a great opportunity to make an impact and develop your career.

Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits / Reward and Recognition