Service Coordinator

British Red Cross; Hove; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A charitable organization is seeking a Service Coordinator to lead a team that assists individuals transitioning from hospital to home. The successful candidate will coordinate services, monitor delivery, and maintain quality standards, ensuring compassionate care. This role requires strong management and communication skills, along with proficiency in IT systems. With a salary ranging from £23,590 to £25,155 and abundant employee benefits including flexible working and generous leave, this position is vital for connecting human kindness and crisis support in the East Sussex area.

Benefits

Flexible working

36 days annual leave

Contributory pension up to 6%

Career development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience managing or supervising people in a team environment.
• Strong communication skills and ability to build relationships with health and social care professionals.
• Confidence using IT systems for service management.
• Willingness to work evenings and be on-call.

Responsibilities

• Act as the main contact for hospital and community referrals.
• Coordinate and support a team to deliver services.
• Monitor service delivery and maintain records.
• Attend hospital meetings and manage service budget.

Skills

Team management

Strong communication

IT systems proficiency

Flexibility

Job description

Service Coordinator

Location: Hove, with travel around the East Sussex area. Salary: £23,590 to £25,155 per annum, pro rata. Hours: 28 per week. Contract: Permanent. Additional Requirement: full licence and access to vehicle.

Are you ready to lead a team that helps people move from hospital to home with dignity and care? Do you thrive in a fast‑paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on‑call, and respond to emergencies.

Interested? The closing date for applications is 23.59 on Sunday 8th February 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders.