Service Coordinator

Bennett and Game Recruitment LTD; Hemel Hempstead; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A technical recruitment agency is looking for a Service Coordinator for a 12-month maternity contract. This role, based in Hemel Hempstead, involves scheduling PPM visits, answering inbound client calls, and managing service requests. Candidates should have experience in the HVAC and FM industry, be proficient in CAFM systems, and have solid organizational skills. The salary ranges from £32,000 to £36,000 depending on experience, with benefits including holidays and pension contributions.

Benefits

23 days holiday + Bank Holidays

Pension 4%

Qualifications

• Experience in the HVAC and FM industry.
• Previous role as Service Coordinator or Helpdesk.
• Adept at handling inbound calls for customer queries.
• Proficient in CAFM systems and Microsoft applications.
• Administration responsibilities including filing and document preparation.

Responsibilities

• Schedule PPM visits for the Engineering division.
• Answer inbound calls and raise service requests.
• Arrange engineers and subcontractors for works.
• Raise purchase orders and manage material orders.

Skills

Experience in HVAC and FM industry

Handling inbound calls

Proficiency in CAFM systems

Knowledge of Microsoft Word

Knowledge of Excel

Knowledge of PowerPoint

Knowledge of Outlook

Job description

Job Profile

Service Coordinator – 12 Month Maternity Contract (SEL45581)
Location: Hemel Hempstead & hybrid working
Salary: £32,000‑£36,000 DO​E

Overview

The Service Coordinator will join the Energy Services Division, operating across London and managing blue‑chip portfolios. The role combines planned maintenance, repair works and reactive call‑out service.

Responsibilities

• Schedule London and home county PPM visits for the Engineering division
• Answer inbound calls from clients and raise service requests
• Arrange engineers and subcontractors to attend works
• Raise purchase orders and manage material orders

Qualifications

• Experience in the HVAC and FM industry
• Previous role as Service Coordinator, Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
• Administration responsibilities: filing, preparing documents, receipting, keeping and updating records

Salary & Benefits

• Basic Salary £32,000‑£36,000 DO​E
• 08:00‑17:00 Monday to Friday – Office based in Romford
• 23 days holiday + Bank Holidays (increasing with service)
• Pension 4%

Recruitment Agency

Bennett and Game Recruitment are a technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR we are applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.