Service Coordinator

Force; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in Banbury is looking for a Service Coordinator to manage service operations. The role involves coordinating service requests, scheduling technicians, and ensuring resource allocation. Candidates should have previous experience in a similar role, strong organisational skills, and proficiency in service management software. This is a full-time position with benefits including holiday and pension contributions.

Benefits

23 days holiday plus Bank Holidays

Pension increase to 4% contribution after 6 months

Qualifications

• Previous experience in a service coordination or scheduling role, preferably in medical devices.
• Strong organisational skills to manage competing priorities effectively.
• Excellent communication skills for liaising with clients and internal stakeholders.
• Proficiency in Microsoft Office, specifically Word and Excel.

Responsibilities

• Serve as the central point of contact for all service inquiries.
• Coordinate scheduling of service technicians.
• Allocate service resources to meet demands efficiently.
• Communicate with clients about service appointments.
• Maintain accurate records of service activities.

Skills

Organisational skills

Multitasking

Communication

Interpersonal skills

Detail-oriented

Education

Experience in a service coordination role

Microsoft Office proficiency

Tools

Service management software

Job description

Overview

Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking a Service Coordinator to join their team during this period of unprecedented growth. Reporting to the Service Manager, you will be responsible for managing the logistical and administrative aspects of the service operations. Your role will involve coordinating service requests, scheduling technicians, and ensuring the efficient allocation of resources to deliver timely and high-quality service to all clients.

Main Duties & Responsibilities

• Serve as the central point of contact for all service-related inquiries and requests. Receive service orders from clients, sales representatives, and internal staff, and prioritise them based on urgency and resource availability.


• Coordinate the scheduling of service technicians to ensure efficient utilisation of resources and timely response to client requests. Maintain accurate schedules and communicate any changes or updates.


• Allocate service resources, including technicians, spare parts, and equipment, to meet service demands while optimising efficiency and cost-effectiveness. Monitor resource availability and proactively address any constraints or bottlenecks.


• Communicate with clients to confirm service appointments, provide updates on service status, and address any concerns or inquiries. Ensure clear and timely communication to maintain high levels of customer satisfaction.


• Maintain accurate records of service activities, including service orders, technician assignments, work performed, and parts used. Enter relevant data into the company's service management system and generate reports as needed.


• Ensure compliance with service protocols, standards, and regulatory requirements. Conduct regular audits of service activities to identify areas for improvement and ensure adherence to quality and safety standards.


• Monitor inventory levels of spare parts and consumables used in service activities. Coordinate with procurement and inventory management teams to replenish stock as needed.


• Track key performance indicators (KPIs) related to service efficiency, technician productivity, and customer satisfaction. Analyse data and identify opportunities for process optimisation and performance improvement.


• Directly support the Service Manager/Engineer’s as needed


• Maintain accurate records of service activities, including service reports, maintenance logs, and parts used. Enter relevant data into the company's service management system and ensure compliance with regulatory documentation requirements.

Previous Experience/Qualifications

• Previous experience in a service coordination or scheduling role, preferably within the medical devices industry or a similar technical field.


• Strong organisational and multitasking skills, with the ability to prioritise tasks and manage competing priorities in a fast-paced environment.


• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients, technicians, and internal stakeholders.


• Proficiency in using service management software and tools for scheduling, resource allocation, and data management.


• Attention to detail and a commitment to maintaining high standards of service quality and customer satisfaction.


• Must have previous administration experience and be proficient in Microsoft Office, including Microsoft Word and Microsoft Excel.

Additional Information

• Please note this is a full-time, permanent role working Monday – Friday, 9 am – 5 pm in the office.


• 23 days holiday plus Bank Holidays


• 35-hour working week.


• Pension increase to 4% contribution after 6 months.

Please contact Matt Hartwell on 07301283663 or email your CV to [e-mail] for a confidential chat.