Service Co-ordinator - Power

Speedy Hire Plc; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider in the UK is seeking a Service Coordinator to manage mobile Service Engineers' schedules and handle customer service interactions. In this role, you'll ensure customer needs are met while responding to service issues and processing orders. The ideal candidate will possess excellent organizational skills, a strong customer focus, and the ability to adapt to changing situations. Opportunities for training and career progression are available. A commitment to work-life balance and flexible arrangements are offered.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and career development

Green Commute Initiative

Employee Assistance Program (EAP)

Responsibilities

• Effectively manage all aspects of mobile Service Engineers work schedules.
• Process customer orders and ensure every need is catered for.
• Handle onsite service issues reported by customers.

Skills

Great telephone manner

Excellent organisational and time management

Strong customer focus

Ability to adapt to new situations

Ability to work towards target and KPIs

Desire to learn and expand product knowledge

Personality and drive to sell products

Previous hire experience

Support business unit/team to deliver ESG Strategy

Job description

Service Co‑ordinator – Power

Erith – Monday to Friday – 08:00am to 17:00pm 42 Hours Per Week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Due to continued growth we are looking to recruit a Service Coordinator with knowledge of customer services and coordination to effectively manage all aspects of the mobile Service Engineers work schedules and deal with all onsite service issues as reported by the customers. As a Service Coordinator you'll be the front line of our customer interaction, processing customer orders, ensuring their every need is catered for and every question answered. You will deal with any issues that may arise and will be vital in ensuring that our customers know they are receiving the first class customer service that make us the best in our sector to do business with.

You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.

What you'll need

• Great telephone manner
• Excellent organisational and time management
• Strong customer focus
• Ability to adapt to new situations
• Able to work towards target and KPIs
• A desire to learn and expand product knowledge
• And have the personality and drive to sell our products
• Previous hire experience is desirable
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Commitment to Work‑Life Balance

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Career Pathway

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK & I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance. https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.