Service Architect - ITIL-Driven, SC-Cleared, Hybrid

Experis - ManpowerGroup; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing and workforce solutions firm is seeking a Service Architect to design and define scalable IT service solutions. This hybrid role involves substantial remote work, focusing on integrating services with existing IT processes, producing necessary documentation, and ensuring compliance with organizational standards. Candidates should have proven experience in service architecture and a strong grasp of ITIL principles. Additional requirements include active Security Clearance and excellent stakeholder communication skills.

Qualifications

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Ability to create detailed service models and operational documentation.

Responsibilities

• Develop service architectures for infrastructure and applications.
• Work with stakeholders to capture functional and non‑functional requirements.
• Ensure new services integrate with existing ITSM processes.
• Produce service design packages and documentation.
• Define service standards and ensure compliance.
• Collaborate for smooth transition from design to operation.
• Identify opportunities for performance enhancement.

Skills

Service architecture experience

ITIL knowledge

Excellent stakeholder engagement

Communication skills

Education

ITIL certification

Job description

A leading staffing and workforce solutions firm is seeking a Service Architect to design and define scalable IT service solutions. This hybrid role involves substantial remote work, focusing on integrating services with existing IT processes, producing necessary documentation, and ensuring compliance with organizational standards. Candidates should have proven experience in service architecture and a strong grasp of ITIL principles. Additional requirements include active Security Clearance and excellent stakeholder communication skills.