Service Architect

QinetiQ; Malvern; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense technology company in Malvern seeks a Service Architect to design service integration and management models. Candidates must have substantial experience in Service Design and hold ITIL certification. The role offers remote flexibility and competitive benefits, including a matched pension scheme and generous holiday allowance.

Benefits

Matched contribution pension scheme

Generous holiday allowance

Health Cash Plan options

Employee discount portal

Volunteering Opportunities

Qualifications

• Experience in Service Design and Transition within large organizations.
• Ability to convert customer needs into service solutions.
• Experience with a diverse range of products and complex services.

Responsibilities

• Define and design service wrappers for new services.
• Lead transition of services into live operations.
• Engage with business stakeholders to ensure framework value is recognized.

Skills

Service Design

Service Architecture

Portfolio Management

Stakeholder Engagement

Education

ITIL V3/ITIL4 accreditation

Job description

Overview

Package: Competitive Salary + Benefits

Role ID: SF18887

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Service Architect at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Service Architect you will contribute to the transitions of services and solutions into the live environment, and to the operation and improvement of our Service Design and Transition (SD&T) Framework.

Day-to-day, you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition Framework.

This role is a both an internal and customer-facing role, able to work across QinetiQ’s service portfolio to design the service wrapper to provide service support and management for customer solutions and managed service propositions into customers and key markets. In addition, and where required, the role can work client-side as part of programme delivery teams, to define service architectures for specific managed service offerings and deliveries.

Responsibilities

• Working with customer-facing teams to define and design of the service wrapper for new services and customer solutions


• Working on bid responses and proposals, including the identification and derivation of customer and business requirements and the definition of appropriate support models, with associated costs.


• Leading on the transition of services and solutions into live service as required ensuring Service Operations is ready to support the service


• Engaging with and influencing business stakeholders to ensure the value and benefits of the SD&T Framework and processes are recognised and understood

Essential experience

• Experience in Service Design, Transition and Service Architecture within large, complex organisations


• Experience in converting customer business needs to solutions involving business Service Design and Portfolio Management


• Experience of working with a diverse range of products and complex services

Essential qualifications

• ITIL V3/ITIL4 accredited

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week and can be a primarily remotely based role. Travel to QinetiQ and Customer sites to be expected.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.

Our Benefits

• Matched contribution pension scheme, with life assurance


• Generous holiday allowance, with the option to purchase additional days


• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance


• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more


• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme


• Volunteering Opportunities - helping charities and local community

Our Recruitment Process

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in

Please note that all applicants for this role must be willing to go through DV Clearance.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)