Service Architect

NineTech; England; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading technology consultancy in the UK seeks an experienced Services Architect to join their financial services team on a hybrid work model. This contract role requires over 10 years of advisory experience in service management, focusing on designing scalable services and operational governance. The ideal candidate will have a strong background in IT operations and modern technology environments, including cloud solutions. This position offers a dynamic work environment and opportunities for impactful contributions to service architecture.

Qualifications

• Minimum of 10 years’ experience in a service management advisory or consulting role.
• Demonstrable practical experience in service management is essential.
• Solid understanding of cloud platforms and AI infrastructure is preferred.

Responsibilities

• Define and deliver client operating models and service models.
• Conduct structured client assessments across service-related domains.
• Gather and document operational requirements for service design.

Skills

Service management advisory experience

ITIL certification

Knowledge of Enterprise Architecture frameworks (e.g. TOGAF)

IT operations background

Technical domain expertise (e.g. networking, security)

Job description

Hiring : Services Architect – Financial Services

📍 Location : Hybrid (2–3 days onsite in London)

🕒 Contract Length : 6 Months

📃 IR35 Status : INSIDE IR35

📌 Start Date : ASAP

We’re looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape.

You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and operations to ensure service components are fit for purpose and align with enterprise strategy.

🎯 Duties and Responsibilities

• Define, design, and deliver client operating models and solution-specific service models
• Conduct structured client assessments across service-related domains, including ITSM maturity and managed service provider (MSP) contractual compliance
• Gather and document operational requirements, ensuring traceability through service design, build, and transition phases
• Design and implement operational governance frameworks covering reporting, compliance, risk management, skills, and communications
• Lead organisational design initiatives and support transformation programmes
• Guide clients through MSP transitions, including outsourcing and insourcing engagements
• Contribute to the development and continuous improvement of the team’s service offerings
• Actively promote service offerings to internal account and sales teams
• Develop pre‑sales and proposal materials for client engagements
• Provide mentorship and leadership to team members

Qualifications and Experience

• A minimum of 10 years’ experience in a service management advisory / consulting role or as a senior client-side stakeholder
• ITIL certification preferred; however, demonstrable, in-depth practical experience is essential
• Experience working with Enterprise Architecture frameworks (e.g. TOGAF) preferred; certification is an advantage
• Strong background in IT operations and the integration of service management tools and processes
• Proven application of service architecture concepts within technical initiatives (e.g. cloud migrations, observability platform integrations)
• Solid understanding of modern technology environments, including cloud platforms and AI infrastructure, alongside traditional IT stacks
• Subject matter expertise in at least one technical domain (e.g. networking, security, observability, or applications) is advantageous

Key Skills and Attributes

• Ability to communicate complex service and operating models clearly and appropriately to diverse audiences, from executive leadership to operational teams
• Highly adaptable, with the ability to manage multiple projects and shifting priorities without loss of focus
• Confident and credible in technical discussions with both business and engineering stakeholders
• Strong curiosity and enthusiasm for emerging technologies, with a commitment to staying current in the operational and service management space