Service and Support Engineer - Stokesley

Labman; Stokesley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automation company in Stokesley, UK is seeking a Service and Support Engineer to maintain and repair laboratory automation systems. The ideal candidate will possess strong electromechanical knowledge and problem-solving skills. Responsibilities include providing technical support, conducting performance testing, and documenting service activities. The role requires a full UK driving license and offers various company benefits, including 33 days of annual leave and opportunities for international travel.

Benefits

33 days annual holiday

Private healthcare scheme

Free in-house gym

Profit share scheme

International travel opportunities

Qualifications

• Proven experience in problem solving & fault-finding skills.
• Strong electromechanical knowledge.
• Ability to work accurately and with hand tools.

Responsibilities

• Install, maintain and repair laboratory automation systems.
• Provide remote and on-site technical support.
• Conduct performance testing to meet quality standards.
• Document all service activities and customer interactions.

Skills

Problem solving

Fault finding

Electromechanical knowledge

Communication skills

Ability to use hand tools

Willingness to travel

Job description

Service and Support Engineer - Stokesley

Labman Stokesley, England, United Kingdom

Position: Service and Support Engineer

Location: Labman HQ, Stokesley, North Yorkshire.

Salary: From £44,000 per year (increasing depending on experience)

Employment Type: Full-time

Driving Licence: Full UK Driving Licence required

Labman Automation is a multi‑award‑winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.

Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking proactive and technically skilled Service and Support Engineers to ensure the reliability, efficiency and performance of our laboratory automation systems. You will play a critical role in maintaining and optimising Labman systems around the world.

What You’ll Do

• Install, maintain and repair laboratory automation systems.
• Provide remote and on‑site technical support and training to customers, operators and internal teams.
• Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Build strong relationships with customers by providing excellent service and timely solutions.
• Accurately document all service activities, maintenance schedules and customer interactions.
• Regularly take part in new project builds and acceptance testing.
• Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On‑site Maintenance Engineer, Vehicle Engineer, Agricultural/HGV mechanic etc.

What You'll Need

• Proven experience in problem solving & fault‑finding skills including decision making, clear communication, research & analysis skills.
• Strong electromechanical knowledge.
• Ability to work with hand tools in a quick, accurate manner.
• Enthusiasm and willingness to get stuck in.
• Willingness to travel within the UK and worldwide (your main place of work will be at Labman HQ, Stokesley).
• Ability to work independently, take initiative and prioritise work.
• Excellent verbal and written communication skills.

Company Benefits

• The opportunity to work with industry‑leading scientific customers and cutting‑edge technology.
• Work from Labman HQ, a purpose‑built facility in rural North Yorkshire.
• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• International travel opportunities.
• Generous expenses allowance and overnight bonus when working away.
• Company uniform and tools.
• Profit share scheme.
• EV car purchase salary sacrifice scheme.
• Private healthcare scheme.
• Free access to counsellor and psychotherapist.
• CPD support and annual subscription to appropriate body covered.
• Cycle to work scheme.
• Free in‑house gym, squash, bouldering wall, and countless clubs.

Labman Values

In it together – We’re a team; a community of mutual support.

Excellence – Working and delivering at the very highest quality.

Humility – Respecting yourself and others.

Sustainability – Recognition that we have an impact on our planet, our company and our community.

Fun – Enjoyment in your work.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Automation Machinery Manufacturing