Service and Sales Administrator

Options Resourcing Ltd; Willenhall; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable company in Birmingham is seeking an experienced Service and Sales Administrator. In this permanent full-time role, you'll ensure operational continuity by covering service coordinator duties, manage van stock, handle customer inquiries, and monitor KPIs. Ideal candidates will have strong organizational skills, experience with ERP/CRM systems, and a commitment to excellent customer service. The position offers a salary up to £26,000 and immediate start.

Benefits

Free onsite parking

Competitive salary

Qualifications

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems.
• Understanding of KPIs and SLAs for operational decisions.

Responsibilities

• Provide cover for service and sales administration tasks.
• Manage engineers' van stock and perform audits.
• Act as the first contact for customer inquiries.

Skills

Attention to detail

Organisational skills

Customer service

Teamwork

Understanding of KPIs and SLAs

Tools

ERP systems

CRM systems

Job description

Are you an experineced Service and Sales Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!

We are seeking a reliable and organised Service and Sales Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.

Benefits

Salary up to £26,000

Permanent role - full time

Immediate start

Free onsite parking

Key Responsibilities

• Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
• Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse / purchasing teams.
• Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
• Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
• Maintain accurate customer, contract, and inventory records in the company's ERP / CRM system.

Skills & Experience

• Strong attention to detail and organisational skills.
• Experience with ERP or CRM systems.
• Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
• Inventory management or logistics experience desirable.
• Excellent customer service, communication, and teamwork skills.

If this sounds like you, please apply today.