Service And Maintenance Manager

2i Recruit Ltd; Dorking; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Service and Maintenance Manager to ensure smooth operations and excellent customer service. The ideal candidate will lead the team, manage client relationships, and identify growth opportunities. Candidates with a construction or engineering background are preferred. This role requires strong organisational skills and experience in team leadership. Competitive salary and benefits await the right candidate.

Qualifications

• Strong organisational and time-management abilities.
• Excellent written and verbal communication skills.
• Team leadership experience required.

Responsibilities

• Lead and manage the Service & Maintenance team effectively.
• Oversee customer satisfaction and handle client queries.
• Monitor department invoicing and compliance.

Skills

Organisational skills

Verbal communication

Team leadership

Attention to detail

Proficiency in Microsoft Office

Tools

Service management software

Job description

Overview

Our client is looking for a Service and Maintenance Manager to lead the Service & Maintenance function, ensuring smooth day-to-day operations, driving efficiency, delivering excellent customer service, and identifying opportunities for growth and improvement. It would be highly beneficial if you come from a construction or engineering background.

Responsibilities

• Lead and manage the Service & Maintenance team, ensuring effective scheduling and coordination of workloads (daily, weekly, monthly).
• Work closely with the Technical Manager to optimise resource allocation and overall departmental performance.
• Act as the main point of contact for clients after engineers\' visits, handling requests, queries, and complaints professionally.
• Oversee customer satisfaction monitoring, introduce improvements, and help retain long-term client relationships.
• Manage all aspects of department invoicing - ensuring accurate, timely issue of invoices and follow-up of overdue payments in collaboration with Finance.
• Oversee administrative systems and ensure smooth integration with finance platforms.
• Support stock management, compliance checks, and adherence to all relevant safety and regulatory requirements.
• Prepare method statements, risk assessments, and other compliance documents where needed.
• Track and update engineer job sheets daily and ensure supplies are ordered on time.
• Represent the business at client meetings, maintaining a professional and positive image.
• Oversee refurbishment and warranty contracts in coordination with Project Managers.
• Monitor and manage vehicle/asset tracking systems.
• Identify and pursue opportunities for departmental growth, including up-selling, cross-selling, and contract renewals.
• Work with Sales and Marketing colleagues to implement and maintain an effective marketing strategy for the Service & Maintenance function.
• Carry out bi-annual staff appraisals and support team development.
• Collaborate with other departments to provide support where required.
• Contribute towards driving product and service sales.

Experience and Skills Requirements

• Strong organisational and time-management abilities, with the capacity to prioritise and multi-task.
• Excellent written and verbal communication skills, with confidence in client-facing situations.
• Team leadership experience, with the ability to motivate and manage staff effectively.
• High attention to detail and accuracy in all areas of work.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn/use service management software.
• Knowledge of compliance, health & safety, and risk management processes desirable.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted