Service and Breakdown Project Coordinator

Stiltz Homelifts; Kingswinford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A dynamic home services company in Kingswinford is looking for a Service and Breakdown Project Coordinator. You will ensure seamless scheduling and coordination for service teams, responding swiftly to breakdowns while maintaining customer communications. Ideal candidates will have proven experience in scheduling and a strong customer service background. This role offers competitive pay and a supportive work environment.

Benefits

25 days holiday + 8 Statutory Holiday Days + 1 extra day for your birthday

Pension scheme

Life assurance

Company bonus scheme

Enhanced cash health plan

Wellbeing program

Cycle to work scheme

Employee Discount

Free on-site parking

Fully supported induction and ongoing training

Qualifications

• Proven experience in scheduling and customer service roles.
• Strong organizational and time-management skills.
• Confident communicator with a calm, problem-solving approach.

Responsibilities

• Schedule and assign service jobs based on engineers skills and location.
• Respond swiftly to urgent breakdowns.
• Confirm bookings and manage customer communications.

Skills

Scheduling

Customer service

Organizational skills

Time-management

Education

NVQ or equivalent qualification

GCSE Grade 4 or above in Maths and English

Tools

Field service or scheduling software

Job description

Overview

Service and Breakdown Project Coordinator - £29,000 per annum

Location - Kingswinford, West Midlands

Are you an organised multitasker with a calm, customer-focused approach? We’re looking for a proactive Service and Breakdown Scheduler / Coordinatorto coordinate breakdowns, repairs, and maintenance for our home lift service teams.

In this key role, you’ll ensure schedules run seamlessly, supporting both our engineers and customers every step of the way. If you thrive in a dynamic environment where no two days are alike and take pride in providing a smooth service experience, this could be the perfect next step in your career.

Responsibilities

• Schedule and assign service jobs based on engineers skills and location
• Respond swiftly to urgent breakdowns
• Confirm bookings and manage customer communications
• Adjust schedules to handle emergencies and shifting priorities
• Maintain accurate service records and close jobs compliantly
• Use scheduling tools to optimise routes and boost efficiency
• Coordinate with parts team to ensure engineers are fully equipped
• Work closely with service and operations teams to ensure smooth delivery

What We Offer

• Competitive salary £29,000 per annum
• 25 days holiday + 8 Statutory Holiday Days + 1 extra day for your birthday!
• Pension scheme
• Life assurance
• Company bonus scheme
• Enhanced cash health plan
• Wellbeing program
• Cycle to work scheme
• Employee Discount
• Free on-site parking
• Fully supported induction and on-going training

What You’ll Bring

• Proven experience in scheduling and customer service roles
• NVQ or equivalent qualification preferred. GCSE Grade 4 or above in Maths and English (or equivalent) is desirable.
• Strong organisational and time-management skills
• Confident communicator with a calm, problem-solving approach
• Familiarity with field service or scheduling software
• Ability to multitask, stay calm under pressure, and adapt to changing priorities

Why join us?

You’ll be joining a welcoming and collaborative team where everyone’s contributions are respected, and ideas are valued. We believe in working together, supporting one another, and creating an environment where people can thrive, learn, and grow.

How to apply

If you’re experienced in scheduling and or customer service roles, enjoy working in a dynamic and varied role and want to make a real impact, we’d love to hear from you.

If you’re ready to take the next step in your career and play a vital role in delivering exceptional customer service, we’d love to hear from you. Apply now!