Service Advisor: Upsell & Customer Care Pro

Perfect Placement UK Ltd; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A well-established car dealership in the Chislehunt area is seeking a Service Advisor to join their team. You will be responsible for communicating with customers regarding their vehicle's service and repair work, producing job cards, updating records, and preparing invoices. Candidates should have experience in a Service/Parts Advisor role, excellent communication skills, and the ability to upsell services. The role offers a competitive salary up to £31,000 with an OTE of circa £38,000.

Benefits

Friendly, supportive work environment

Uncapped commissions

Opportunity to impact customer satisfaction

Qualifications

• Working experience within a Service / Parts Advisor role is essential.
• Ability to upsell service work and service plans.
• Excellent communication skills are a must.

Responsibilities

• Communicate with customers about service and repair work required.
• Produce job cards using in-house computer systems.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise customers on estimated costs and timescales.

Skills

Customer focused

Excellent communicator

Ability to upsell

Experience in Service/Parts Advisor role

Tools

Motor dealership database software

Job description

A well-established car dealership in the Chislehunt area is seeking a Service Advisor to join their team. You will be responsible for communicating with customers regarding their vehicle's service and repair work, producing job cards, updating records, and preparing invoices. Candidates should have experience in a Service/Parts Advisor role, excellent communication skills, and the ability to upsell services. The role offers a competitive salary up to £31,000 with an OTE of circa £38,000.