Service Advisor - Upsell & Customer Care

Perfect Placement; Hinksford; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Service Advisor for a busy service department in Dudley, UK. The ideal candidate will have experience in a Service Advisor role and the ability to deliver exceptional customer service. Responsibilities include communicating with customers about repairs, producing job cards, and updating records. The position offers a competitive salary of up to £29,000 with an OTE of £34,000, alongside opportunities for career growth within a supportive environment.

Benefits

Competitive salary package

Ongoing training and professional development

Supportive and friendly work environment

Career growth opportunities

Staff discounts and incentives

Qualifications

• Experience within a Service Advisor role is required.
• Ability to upsell service work and service plans.
• Excellent communication and customer service skills.

Responsibilities

• Professionally communicate with customers about service and repair work.
• Produce job cards on the in-house computer system.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise on estimated costs of repairs and completion times.
• Perform other duties as required.

Skills

Customer Focused

Excellent communicator

Ability to upsell service work

Familiarity with Motor Dealership Database Software

Job description

A leading automotive recruitment agency is seeking a Service Advisor for a busy service department in Dudley, UK. The ideal candidate will have experience in a Service Advisor role and the ability to deliver exceptional customer service. Responsibilities include communicating with customers about repairs, producing job cards, and updating records. The position offers a competitive salary of up to £29,000 with an OTE of £34,000, alongside opportunities for career growth within a supportive environment.