Service Advisor | Top Level Main Dealer | 35K OTE

Hawk Hiring LTD; Swindon; Vor Ort; GBP 31.000 - 36.000; Vollzeit

Benefits dieser Stelle

30 days holiday

Life assurance

Refer-a-friend £1,000

Employee discounts on MOTs/services/0%

Free secure on-site parking

Zusammenfassung

Service Advisor role at a Swindon dealership, acting as the key link between customers and workshop technicians, handling bookings and delivering an exceptional customer experience.

The position offers £31,000 basic per annum plus a lucrative bonus scheme with realistic OTE £35,000. Full-time, 46.33 hours per week, with 1 in 3 Saturdays, plus on-site parking and 30 days holiday.

Qualifikationen

• Excellent organisational, administrative and customer service skills.
• High attention to detail and confidence using computer software systems.
• Full UK driving licence.
• Prior automotive service advisor or aftersales experience welcomed but not required.

Aufgaben

• Manage customer service touchpoints and bookings for workshop intake.
• Update clients on required work and progress, ensuring clear communication.
• Upsell products to achieve targets and maintain accurate records.

Kenntnisse

Organisational skills

Customer service

Attention to detail

IT/computer literacy

Full UK driving licence

Tools

CRM software

Jobbeschreibung

Service Advisor

Pay & Benefits

• Salary: £31,000 basic per annum + Lucrative bonus scheme (Realistic OTE £35,000)
• Hours: Full-time permanent position (46.33 hours/week | Monday – Friday & 1 in 3 Saturdays)
• Perks: 30 days holiday (including bank holidays) with service-based holiday increases, life assurance at no cost to you, £1,000 refer-a-friend scheme, fantastic employee discounts on MOTs, services, and parts, plus free secure on-site parking.
• Training & Development: Full training, onboarding, and continuous support to develop and progress your automotive career.
• Workload: Managing customer service touchpoints, booking vehicles into the workshop, updating clients on required work, ensuring accurate record-keeping, and achieving targets by upselling products.

About Us

We are a premier, award-winning multi-site franchised dealership workshop operating in the Swindon area. Known for our modern facilities, inclusive workplace culture, and strong commitment to staff development, we pride ourselves on delivering top-tier customer care while providing a fun, collaborative, and rewarding environment for our team.

Role Overview

Seeking an enthusiastic and customer-focused Service Advisor / Aftersales Advisor to join our busy Swindon dealership team. You will act as the key link between our customers and workshop technicians, keeping clients fully informed, answering queries, managing bookings, and delivering an exceptional overall customer experience.

Requirements

• Excellent organisational, administrative, and customer service skills.
• High attention to detail and confidence using computer software systems.
• Full UK driving licence.
• Prior experience in an automotive service advisor or aftersales role is welcomed, but not required—we strongly encourage applications from customer-focused individuals looking to launch their career in the motor trade!

Location & Commute

• Base: Swindon Dealership (Free secure on-site parking)
• Road Links: Strategically positioned with convenient access via the A419 and M4 corridor, offering smooth commutes across Wiltshire and neighboring regions.
• Public Transport: Accessible via regular regional bus links and nearby mainline train routes.
• Commutable From: Swindon, Royal Wootton Bassett, Chippenham, Cirencester, Faringdon, and Marlborough.