Service Advisor | Main Dealer | 30K Basic

Hawk Hiring LTD; Southampton; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Employee discounts

On-site parking

Job summary

Hedge End-area service centre is seeking a Service Advisor to be the main contact for customers, handling bookings and vehicle servicing with a focus on excellent customer experience.

The role requires strong communication and proficiency with dealership tools; base location is Hedge End with on-site parking, typically Monday to Saturday shifts and no Sundays.

Qualifications

• Previous experience as a Service Advisor/Receptionist/Aftersales Representative.
• Strong communication skills and a professional customer-first approach.
• Confidence using digital dealership tools and service scheduling systems.
• Full UK driving licence.

Responsibilities

• Manage customer bookings and service desk reception.
• Communicate vehicle repair needs to customers.
• Upsell repair/maintenance solutions.
• Handle job cards and digital communications.
• Schedule work with the workshop.

Skills

Customer service

Communication skills

Digital tools proficiency

Driving licence

Tools

Service scheduling software

Administrative software

Job description

Service Advisor

Pay & Benefits

• Salary: £30,000 - £32,000 basic per annum
• Hours: Monday – Friday: 08:30 – 18:00 | Saturday: 09:00 – 17:00 (Occasional Saturday mornings on a rotated shift pattern | NO SUNDAYS)
• Perks: Generous holiday allowance, company pension scheme, employee discounts on vehicle servicing and parts, free secure on-site parking.
• Training & Development: Fully supported career progression, FCA compliance training, digital automotive systems training, and industry development pathways.
• Workload: Managing customer bookings, service desk reception, upselling repair/maintenance solutions, job card administration, digital communications, and workshop scheduling.

About Us

We are a premier, family-owned automotive retail group operating in the Hedge End area. Established in 1981, we are known for our modern facilities, zero-corporate-pressure culture, and high staff retention. We pride ourselves on delivering top-tier customer service while providing a supportive, well-equipped work environment where every team member is valued and given the tools to excel.

Role Overview

We are seeking a customer-focused Service Advisor / Vehicle Aftersales Representative to join our busy workshop team. In this pivotal front-facing role, you will be the main point of contact for our service customers—managing bookings, communicating vehicle repair needs, selling additional service solutions, and delivering an exceptional customer experience.

Requirements

• Previous experience as a Service Advisor, Service Receptionist, or Aftersales Representative within the automotive industry (preferred).
• Strong communication skills with a professional, customer-first approach.
• Confidence using digital dealership tools, service scheduling systems, and administrative software.
• Knowledge of FCA guidelines and core automotive service processes is advantageous.
• Full UK driving licence.

Location & Commute

• Base: Hedge End area (Free secure on-site parking)
• Road Links: Strategic position directly served by major regional routes (including M27 and A335), offering fast commutes across Hampshire.
• Public Transport: Excellent connections via nearby mainline railway stations alongside regular regional bus services.
• Commutable From: Southampton, Eastleigh, Winchester, Fareham, Portsmouth, and Romsey.