Service Advisor | High End Brand | 30,000 Basic

Hawk Hiring LTD; Swindon; On-site; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plan

Employee Assistance Programme (EAP)

25 days holiday

Staff discounts on vehicle servicing,,

Pension scheme

Life assurance

Referral bonus scheme

Learning & development paths

On-site parking

Job summary

Hawk Hiring LTD is seeking an ambitious Service Advisor / Aftersales Advisor / Service Receptionist to join a prestige dealership front-of-house team in Swindon. You will act as the primary link between customers and workshop technicians, handling bookings, updates and recommendations with a personalised, high-standard service approach.

The role requires proven experience in a Service Advisor position within the automotive sector, outstanding communication and organisational skills, a good

Qualifications

• Experience in a Service Advisor role within automotive dealerships or franchises.
• Excellent communication, interpersonal and organisational skills.
• Solid understanding of automotive products, service processes and customer satisfaction targets.

Responsibilities

• Handle service bookings and workshop liaison at the front desk.
• Communicate vehicle repair recommendations and progress updates to customers.
• Deliver a first-class, personalised ownership experience at every stage.
• Maintain accurate records and manage customer expectations throughout service visits.

Skills

Service advisory experience

Communication skills

Interpersonal skills

Organisational skills

Customer service

Job description

Pay & Benefits

• Salary: £30,000 basic per annum + High OTE (£30,000 – £36,000 realistic earning potential via performance bonus)
• Hours: Monday to Friday, 8:30 AM – 6:00 PM + Occasional Saturdays
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan (claim back medical costs), and Employee Assistance Programme (EAP)
• Perks & Discounts: 25 days holiday + bank holidays, rewards platform for high street & gym discounts, employee discounts on vehicle servicing, parts, and accessories
• Financial Protection & Savings: Contributory pension scheme, regular pay reviews, life assurance, and staff referral bonus scheme
• Growth & Work-Life: Fully funded learning & development pathways, enhanced family leave, volunteering opportunities, and free secure on-site parking

About Us

We are a premier, award-winning franchised main dealer operating in the Swindon area, representing one of the world's most prestigious automotive brands. Built on a philosophy of delivering precision, attention to detail, and top-tier service, we provide a supportive, high-performing environment with clear career development paths, modern facilities, and a collaborative team culture.

Role Overview

Seeking an ambitious Service Advisor / Aftersales Advisor / Service Receptionist to join our prestige dealership front-of-house team. Acting as the primary point of contact between our valued customers and workshop technicians, you will handle service bookings, communicate vehicle repair recommendations, manage progress updates, and deliver a first-class, personalised experience at every stage of the ownership journey.

Requirements

• Experience: Proven experience in a Service Advisor role within the automotive industry (dealership or franchise environment preferred).
• Skills: Outstanding communication, interpersonal, and organisational skills with a natural ability to build rapport and trust.
• Knowledge: Proactive and adaptable mindset with a solid understanding of automotive products, service processes, and customer satisfaction targets.
• Licence: Full UK Driving Licence.

Location & Commute

• Base: Swindon (Free secure on-site parking)
• Road Links: Strategic position directly served by the M4 (Junctions 15 & 16) and A419, offering fast commutes across Wiltshire and Gloucestershire.
• Public Transport: Excellent connections via Swindon train station and regular local bus routes.
• Commutable From: Swindon, Royal Wootton Bassett, Cirencester, Marlborough, Highworth, and Chippenham.