Service Advisor | 36K OTE | Established Dealer

Hawk Hiring LTD; Newbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Birthday day off

Employee discounts

Vehicle discounts

Death in service

Workplace pension

Cycle to Work

EAP access

Job summary

We are seeking a Service Advisor to join our busy automotive dealership workshop. You will be the main contact for retail and fleet customers, handling bookings, status updates, and explaining maintenance needs to ensure a seamless customer experience.

We offer a base salary of £28,000–£30,000 per year with a realistic £36,000 OTE, Monday to Friday 8:00 AM – 5:30 PM, flexible hours available, and a generous benefits package including holidays, employee discounts, and pension.

Qualifications

• Previous automotive service or Aftersales experience.
• Excellent communication and active listening skills.
• Good organizational ability and basic computer literacy.
• Presentable, professional and reliable, a true team player.

Responsibilities

• Be the main point of contact for incoming retail and fleet customers.
• Manage bookings and provide regular status updates to customers.
• Explain required maintenance and recommended services clearly.
• Ensure a seamless, 5-star service experience for every client.

Skills

Automotive service

Aftersales experience

Customer service

Communication skills

Active listening

Organization

Computer literacy

Team player

UK Driving Licence

Job description

Service Advisor

Pay & Benefits

• Salary: £28,000 – £30,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (Flexible working hours available / No late nights)
• Perks:
  • Generous holiday package starting at 28 days, increasing to up to 33 days per annum with service
  • Extra paid day off for your Birthday + an extra paid day off for special family/celebratory events
  • Access to employee discounts platform (hundreds of high-street retail, food, and lifestyle perks)
  • Generous employee & family discounts on new/used vehicle purchases, parts, and servicing
  • Death in Service benefit (4x annual salary) & Workplace Pension with enhanced employer contributions
  • Cycle to Work scheme (salary exchange) & 24/7 Employee Assistance Programme with online GP access
• Training & Career Progression: Access to in-house Management Development Schemes and fully funded manufacturer aftersales training pathways

About Us

We are a premier, highly respected automotive group operating in the local area. Known for our modern customer-centric facilities, zero-corporate-pressure culture, and outstanding staff retention, we pride ourselves on delivering a top-tier experience. We are committed to offering a 'Better World of Work' for our colleagues — creating an environment where openness, integrity, and personal development are genuinely prioritized.

Role Overview

Seeking an energetic and customer-focused Service Advisor / Aftersales Specialist to join our busy dealership workshop team. In this pivotal role, you will be the main point of contact for incoming retail and fleet customers — managing bookings, providing regular status updates, explaining required maintenance, and ensuring every client receives seamless 5-star service.

Requirements

• Previous experience as an Automotive Service Advisor, Aftersales Advisor, or strong retail customer service background (face-to-face or phone-based).
• Excellent communication, active listening, and relationship-building skills.
• Strong organizational ability with basic computer literacy and the confidence to prioritize your workload.
• Presentable, professional, reliable, and a genuine team player who thrives in a collaborative environment.
• Full UK Driving Licence (preferred but not essential).

Location & Commute

• Base: Regional Dealership Hub (Free secure on-site parking)
• Road Links: Strategically located directly off major local trunk roads and motorway networks, offering fast, stress-free daily commutes.
• Public Transport: Excellent connections via main mainline train links alongside regular regional bus routes.
• Commutable From: Main town centers and surrounding residential areas across the county.