Aftersales Advisor

Perfect Placement UK Ltd; Swindon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + 8 bank holidays

Performance CSI bonus £1,000 + £25 per

Manufacturer training

Enhanced pension

Perkbox discounts

Birthday day off

Cycle to work

Job summary

Perfect Placement UK Ltd is recruiting on behalf of a franchise-approved car dealership in Swindon for a Vehicle Aftersales Advisor to join a busy Service Department. The role offers a clear path for progression within the automotive industry.

The position provides weekdays hours (8:00am-6:00pm) with no weekends, a salary up to £30,000 depending on experience, and benefits including a CSI bonus and service-plan commissions. Training and pension enhancements are included.

Qualifications

• Previous experience as an Aftersales Advisor is advantageous but not essential.
• Strong customer service background, ideally from hospitality or retail sectors.
• Excellent communication and organisational skills.
• IT proficiency; Kerridge Dealer Management System experience is beneficial but not essential.
• Knowledge of automotive warranty procedures is a plus.
• A UK driving licence with minimal points is mandatory.
• Confidence in building relationships and influencing customer decisions.

Responsibilities

• Greet customers in the Service Department and book vehicles for repair work.
• Liaise with the workshop to chase work in progress and update customers.
• Advise customers on minor technical issues and deliver a first-class service.
• Up-sell additional products and services where appropriate.
• Take payments for completed work and ensure high customer satisfaction.
• Maintain accurate records and follow warranty procedures as necessary.
• Assist with warranty authorisations and liaise with manufacturers as required.

Skills

Customer service

Communication

Organisational skills

IT proficiency

Relationship building

Tools

Kerridge DMS

Job description

We are recruiting on behalf of our client, a reputable franchise-approved car dealership in Swindon, for the role of Vehicle Aftersales Advisor. The Vehicle Aftersales Advisor position offers an excellent opportunity to join a busy Service Department and develop your career within the automotive industry.

Benefits for the successful Aftersales Advisor:

• Salary up to £30,000 per annum, dependent on experience
• Performance-related quarterly CSI bonus of £1,000 and £25 per service plan sold
• 25 days annual holiday plus 8 bank holidays
• Full manufacturer-approved training
• Enhanced pension scheme with employer contributions
• Access to Perkbox platform with hundreds of discounts
• Discounts on new and used vehicle purchases, as well as servicing and repairs for colleagues and their families
• Paid day off on your birthday and for family or celebratory events
• Cycle to work scheme via salary exchange
• Monday to Friday working hours, 8:00am-6:00pm, with no weekends required

Duties of the Aftersales Advisor:

• Greet customers in the Service Department and book vehicles for repair work
• Liaise extensively with the workshop to chase work in progress and update customers
• Advise customers on minor technical issues and deliver a first-class service
• Up-sell additional products and services where appropriate
• Take payments for completed work and ensure a high level of customer satisfaction
• Maintain accurate records and follow warranty procedures as necessary
• Assist with warranty authorisations and liaise with manufacturers as required

Requirements of the Aftersales Advisor:

• Previous experience as an Aftersales Advisor is advantageous but not essential
• Strong customer service background, ideally from hospitality or retail sectors
• Excellent communication and organisational skills
• IT proficiency; experience with Kerridge Dealer Management System is beneficial but not essential
• Knowledge of automotive warranty procedures is a plus
• A UK driving licence with minimal points is mandatory
• Confidence in building relationships and influencing customer decisions

This role provides the opportunity for a motivated individual to excel in a supportive environment within the motor trade. Our client values professionalism, a customer-centric approach, and a passion for the automotive industry.