Service Advisor (Product Support)

BE Power Equipment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturer of power equipment is seeking a Service Advisor to join their Technical Service team in London. The ideal candidate will possess strong customer service and mechanical skills, along with exceptional communication capabilities. Responsibilities include providing technical assistance, managing warranty claims, and building relationships with service centers. The company offers competitive salary, flexible work hours, and numerous employee benefits including training opportunities and a healthy work-life balance.

Benefits

Competitive salary

Medical and dental benefits

RRSP matching plan

Flexible work hours

Employee discount program

Training and development opportunities

Qualifications

• Experience in the Auto, Agricultural, or Tool Industry is preferred.
• Technical aptitude and mechanical inclination required.
• Experience with motors, pumps, or power equipment is a plus.
• Experience in a service desk environment is advantageous.
• Proficient with computer skills at an intermediate level.

Responsibilities

• Field incoming calls and provide technical assistance.
• Troubleshoot issues and deal with warranty claims.
• Build relationships with service centers.
• Participate in Service Schools.
• Help create training bulletins and resources.

Skills

Customer service

Mechanical aptitude

Communication skills

Troubleshooting

Self-management

Organizational skills

Multitasking

Tools

Excel

Job description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family‑owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcoming obstacles. Our ideal candidate will possess exceptional communication, ability to troubleshoot technical issues over the phone and self‑management skills and be able to build impeccable rapport with our service center community.

What is the day in the life of a Technical Advisor

• Field incoming calls from end users and service centers, provide technical assistance, troubleshooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be: startup procedures on our machines, troubleshooting possible issues, additional parts identification, dealer location, and service center location
• Identify new service center locations that could be added to our offering.
• Build relationships with our service centers to strengthen our partnerships with them.
• Participate in Service Schools with our dealer and service center network as conducted.
• Help create training bulletins and resources for self‑help guides and troubleshooting.

What we are looking for in a successful candidate

• Preference given to candidates with experience in the Auto Industry, Agricultural Industry or the Tool Industry.
• Have a technical aptitude and be mechanically inclined.
• Have worked on motors, pumps and other power equipment products.
• Preference to candidates that have worked in a service desk environment.
• Be driven, self‑motivated and have a positive can‑do attitude.
• Have exceptional interpersonal, communication skills.
• Have strong organizational and multitasking skills.
• Be able to prioritize and self‑manage.
• Be proficient with computer and Excel skills to an intermediate level.

Why work at BE?

• Competitive salary commensurate with experience.
• Group medical and dental benefits including Employee and family assistance program.
• Company RRSP matching plan.
• Flexible work hours and potential for hybrid work arrangement.
• Healthy work life balance.
• Employee discount program.
• Training and development opportunities.
• Modern, well‑equipped work environment with excellent staff facilities.
• Employee welcome package and other SWAG.
• Excellent and collaborative team/work environment.
• Team socials and engagement events in and outside of the office.

We thank all applicants; however, only those considered qualified will be contacted for an interview.