Service Advisor • Upsell & Customer Experience Pro

autoskills-uk; Coventry; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading automotive services firm in Coventry is seeking a Service Advisor. The role involves arranging service bookings, ensuring customer satisfaction, and upselling services. Candidates should have prior experience as a Service Advisor and knowledge of DMS systems. A full manual UK driving license is required. The position offers a basic salary of £26,000 with an OTE up to £32,000 and various benefits.

Benefits

Company Pension Scheme

Staff Discounts

Dentist on Demand

Healthcare cash plans

Qualifications

• Must have previous experience as a Service Advisor.
• Previous experience in upselling required.
• Full manual UK Driving Licence is necessary.

Responsibilities

• Arrange Service Department bookings.
• Ensure efficient workshop loading while attending to customer requirements.
• Upsell works and special offers/Service Plans.

Skills

Customer service

Upselling

DMS System knowledge

Tools

Kerridge

1 link

Pinnacle

Job description

A leading automotive services firm in Coventry is seeking a Service Advisor. The role involves arranging service bookings, ensuring customer satisfaction, and upselling services. Candidates should have prior experience as a Service Advisor and knowledge of DMS systems. A full manual UK driving license is required. The position offers a basic salary of £26,000 with an OTE up to £32,000 and various benefits.