Service Advisor - Car Dealership

Pybus Recruitment Ltd; England; On-site; GBP 28,000 - 37,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor for a car dealership in Weston Super Mare. The ideal candidate will act as the first point of contact for customers, delivering a seamless experience from booking to vehicle collection. Strong communication, organisation, and customer service skills are essential. Competitive salary and benefits, including healthcare cash plan and holiday entitlement are provided.

Benefits

Healthcare cash plan

24 days holiday (plus Bank Holidays)

Discounted shopping, gym, and dining benefits

Competitive bonus structures

Qualifications

• Experience in a Service Advisor role or similar customer service environment (motor trade preferred).
• Excellent communication and organisational skills.
• A friendly, professional manner with a focus on customer satisfaction.

Responsibilities

• Greet customers and handle service enquiries both in person and over the phone.
• Book vehicles into the workshop, accurately inputting details into the system.
• Provide clear explanations of work required and keep customers informed throughout the service process.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Ability to work under pressure

Strong IT skills

Friendly and professional manner

Education

Full UK driving licence (held for a minimum of 2 years)

Tools

DMS or booking systems

Job description

Job Title

Service Advisor – Car Dealership

Location

Weston Super Mare, BS22

Salary

£28,000 + Bonus – OTE Up to £37,000 + benefits

Benefits

• Healthcare cash plan.
• 24 days holiday (plus Bank Holidays) per annum rising with length of service.
• Discounted shopping, gym, and dining benefits.
• Competitive bonus structures.

About the Role – Service Advisor

As a Service Advisor, you will be the first point of contact for customers visiting or contacting the service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with the workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.

This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

Key Responsibilities

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation

What our client is Looking For

• Experience in a Service Advisor role or similar customer service environment (motor trade preferred)
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence – held for a minimum of 2 years

If you are keen to apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment