service advisor automotive

ajautomedics ltd; Carrville; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-run garage in Carrville, England is seeking a Service Advisor to ensure seamless customer experiences. You will be the first point of contact for customers, handling enquiries both in person and over the phone, while also liaising with the workshop team. The ideal candidate will have experience in the motor trade, excellent communication skills, and a focus on customer satisfaction. A full UK driving license and strong IT skills are necessary for this position.

Qualifications

• Experience in a Service Advisor role in the motor trade.
• A friendly, professional manner with a focus on customer satisfaction.
• The ability to work well under pressure.

Responsibilities

• Greet customers and handle service enquiries both in person and over the phone.
• Book vehicles into the workshop and input details into the system.
• Provide clear explanations of work required and keep customers informed.

Skills

Excellent communication

Organisational skills

Customer satisfaction focus

Strong IT skills

Job description

ajautomedics a small family run garage in durham

About the Role – Service Advisor

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.

This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

Key Responsibilities

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation

What We’re Looking For

• Experience in a Service Advisor role in the motor trade.
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence )
• Full UK driving licence – held for a minimum of 2 years