Service Advisor

Daf Trucks Uk Ltd; Wigan; On-site; GBP 26,000; Full time

Job summary

A respected name in the commercial vehicle industry is seeking a Service Advisor at their Wigan site. This role involves liaising with customers regarding vehicle work and ensuring exceptional service in a fast-paced environment. The ideal candidate should possess excellent telephone techniques, good computer skills, and a keen attention to detail. The position offers a salary of £26,000 per annum, with additional benefits such as pension contributions and career development opportunities.

Benefits

Pension with contribution

Career development opportunities

Free eye tests for VDU users

On-site parking

Qualifications

• Appropriate telephone techniques and etiquette.
• Desirable knowledge of vehicle basic layout.
• Ability to work independently or as a team member.

Responsibilities

• Liaise with customers on site, via phone and email.
• Handle customer queries and complaints professionally.
• Plan and schedule vehicles according to maintenance.

Skills

Telephone techniques and etiquette

Knowledge of automotive systems

Good computer skills

Attention to detail

Team player

Can do attitude

Tools

Kerridge/PSA

Job description

We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as a Service Advisor at our Wigan site. This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to hear from you!

Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week. Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• Liaising with customers on site, via phone and email.
• Liaising with customers in regard to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Handle customer queries and complaints professionally.
• Liaise with workshop technicians to ensure timely updates and job completion.
• Planning and scheduling customers vehicles to coincide with their maintenance plan.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

Qualifications & Skills

• Appropriate telephone techniques and etiquette.
• Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow manufacturer's warranty guidelines and how to accurately apply them.
• Good computer skills essential.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Team player.
• Can do attitude.

Salary: £26,000 per annum, depending on experience

Benefits

• Pension With North West Trucks Contribution
• Career Development Opportunities
• Qualified Mental Health First Aiders
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• Cycle To Work Scheme
• Credit Union At Work
• On-Site Parking (Site Specific)

Automotive