Service Advisor

Chapelhouse Motor Group; Wigan; On-site; GBP 23,000 - 39,000; Full time

Benefits offered by this job

34 days annual leave

Bonus opportunities

Employee discounts

Full training and career progression

Job summary

Chapelhouse Motor Group in Wigan is seeking a proactive Service Advisor to support the service department, manage scheduling and keep customers updated, delivering a first-class end-to-end experience.

The role requires parts experience within the motor trade and prior dealership service advisory experience, with Kerridge knowledge preferred and strong communication and organisational skills. This is a permanent, full-time position with a competitive salary up to £38,500.

Qualifications

• Experience as a Service Advisor in a motor dealership is required.
• 2 years in a Service Advisor role and 1 year in Automotive experience requested.
• Right to work in the UK is required.

Responsibilities

• Support the service department with scheduling and customer updates.
• Provide a first-class end-to-end customer experience.
• Identify upsell opportunities on accessories and service items.
• Ensure all processes are completed accurately and in line with dealership standards.

Skills

Parts experience

Dealership service advisor experience

Strong communication

Organisational skills

Customer-focused

Tools

Kerridge system

Job description

Job Title:Service Advisor

Location: Chapelhouse MG Wigan, Queen Street, Wigan, WN3 4HX
Salary:Up to £38,500 a year
Permanent, Full-time

Chapelhouse is a leading motor retailing group that has been in business for 35 years, with 10 branches across the North West specialising in MG, Suzuki and our new brands Omoda and Jaecoo.

This year we have been shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Diversity, Equality and Inclusion Award' by the Motor Trader Awards and we are now looking for an enthusiastic Service Advisor to join our team.

As a company we offer a wide range ofindustry-leading benefitsfor our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work.

What We Offer

• Up to 34 days' annual leave
• Bonus opportunities & employee discounts
• Full training, development & career progression
• Opportunity to grow within an expanding motor group

The Role

• Support the service department with scheduling and customer updates
• Provide a first-class end-to-end customer experience
• Identify upsell opportunities on accessories and service items
• Ensure all processes are completed accurately and in line with dealership standards

What We're Looking For

• Strong parts experience within the motor trade
• Previous experience in a dealership service advisor role
• Kerridge system knowledge preferred
• Strong communication and organisational skills
• Ability to work in a fast-paced, customer-focused environment

Experience

• Service Advisor: 2 years (required)
• Automotive: 1 year (required)
• Right to work in the UK required