Service Advisor

Confidential; Bolton; Presencial; GBP 25 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Basic salary up to £28k

OTE £36,000 uncapped

Mon-Fri hours

Sat mornings rota

Full-time permanent

Team environment

Training and development

Career progression

Long-term stability

Resumo da oferta

Confidential in Bolton is seeking an experienced Service Advisor to join a busy dealership, delivering exceptional customer service from booking to vehicle collection. Enjoy uncapped bonus potential and a supportive team, with a reduced Saturday rota after training.

Salary offers up to £28,000 base with OTE £36,000, plus Monday to Friday hours and ongoing training, career progression, and long-term stability within a professional aftersales environment.

Qualificações

• Previous experience as a Service Advisor within the automotive industry.
• Strong customer service and communication skills.
• Proven experience upselling products, services or additional work.
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS).
• The ability to work effectively in a busy, fast-paced environment.
• Excellent organisational and administrative skills.
• A positive, professional and customer-focused attitude.
• Full UK Manual Driving Licence (subject to licence checks).

Responsabilidades

• Managing service and repair bookings efficiently.
• Coordinating workshop loading to maximise productivity.
• Keeping customers updated throughout the repair process.
• Identifying and upselling additional work where appropriate.
• Promoting service plans, maintenance packages and special offers.
• Liaising closely with technicians and the workshop team.
• Ensuring all customer requirements are handled to a high standard.
• Delivering exceptional customer service at every stage of the journey.

Conhecimentos

Customer service

Upselling

Communication

Organisational skills

UK Driving Licence

Ferramentas

Kerridge

1 Link

Pinnacle

Descrição da oferta de emprego

SERVICE ADVISOR
Location: Bolton
Salary: Up to £28,000 Basic Salary OTE £36,000 Uncapped
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?

This is an excellent opportunity for an experienced Service Advisor to join a busy and successful dealership environment where customer satisfaction is at the heart of everything they do. With uncapped bonus potential, a supportive team culture, and a reduced Saturday rota following training, this role offers both financial reward and long-term career stability. If you enjoy building customer relationships, managing a fast-paced workload, and being rewarded for delivering exceptional service, this could be the perfect next step in your automotive aftersales career.

WHAT'S IN IT FOR YOU?

• Up to £28,000 Basic Salary
• Uncapped OTE of £36,000
• Monday to Friday Working Hours
• 1 in 2 Saturday Mornings, Reducing to 1 in 3 Following Training
• Full-Time, Permanent Position
• Established and Supportive Team Environment
• Ongoing Training & Development
• Career Progression Opportunities
• Long-Term Job Stability

THE ROLE

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans, maintenance packages and special offers
• Liaising closely with technicians and the workshop team
• Ensuring all customer requirements are handled to a high standard
• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Strong customer service and communication skills
• Proven experience upselling products, services or additional work
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• The ability to work effectively in a busy, fast-paced environment
• Excellent organisational and administrative skills
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Service Receptionist or Automotive Service Advisor.