Service Advisor

Confidential; Wakefield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus Scheme

Employee Discount Scheme

Cycle to Work Scheme

Referral Programme

Ongoing Training & Development

Job summary

Confidential in Wakefield is seeking an experienced Service Advisor for a busy dealership. You will be the key link between customers and the workshop, delivering a professional service from booking through to vehicle collection.

The role offers a £28,000 basic salary plus bonus, with Monday to Friday hours and Saturday on a rota. You'll upsell services, keep customers updated, and work with the team to deliver exceptional customer service.

Qualifications

• Experience in automotive service advisory roles.
• Strong customer-facing communication skills.
• Ability to upsell services and parts.

Responsibilities

• Manage service and repair bookings efficiently.
• Coordinate workshop loading to maximise productivity.
• Keep customers updated throughout the repair process.
• Identify and upsell additional work where appropriate.
• Promote service plans and manufacturer offers.
• Liaise with technicians to ensure timely repairs.
• Maintain accurate customer and vehicle records.
• Deliver exceptional customer service at all times.

Skills

Customer service

Upselling

Communication

Organisation

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Location: Wakefield
Salary: £28,000 Basic Salary + Bonus
Hours: Monday to Friday Saturday on a Rota
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a busy and professional dealership, this is an excellent opportunity to become part of a supportive aftersales team where customer satisfaction and employee development go hand in hand. Offering a competitive basic salary, bonus potential, and a range of employee benefits, this role provides both financial reward and long-term career stability.
Whether you're looking to maximise your earning potential or take the next step in your automotive aftersales career, you'll be joining a business that values your contribution and provides a positive working environment.

WHAT'S IN IT FOR YOU

• £28,000 Basic Salary
• Bonus Scheme
• Monday to Friday Working
• Saturday Rota
• Employee Discount Scheme
• Cycle to Work Scheme
• Referral Programme
• Ongoing Training & Development
• Career Progression Opportunities
• Full-Time, Permanent Position

THE ROLE

As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans and manufacturer offers
• Liaising closely with technicians to ensure repairs are completed on time
• Maintaining accurate customer and vehicle records
• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products and services
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a busy dealership environment
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.