Trainee Service Advisor

Chapel House Motor Co Ltd; Sefton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

5.5-day week

34 days annual leave

Bonus opportunities

Sick pay & wellbeing

Training & career progression

Career within expanding motor group

Job summary

Chapelhouse invites applications for a Trainee Service Advisor with no experience needed. Based in the Northwest, you will join a growing motor group with 10 branches and brands MG, Suzuki, Omoda & Jaecoo.

You will learn to handle bookings, explain service needs, prepare quotes and invoices, and deliver a first-class customer experience from booking to collection. Full training and career progression are provided.

Qualifications

• No prior motor trade or Service Advisor experience required.
• Excellent customer service and communication skills.
• Willingness to learn and develop in automotive service sector.
• Strong organisational skills and attention to detail.
• Comfortable speaking with customers in person and on the phone.

Responsibilities

• Schedule service appointments and manage job cards.
• Provide regular customer updates from booking to vehicle collection.
• Explain servicing and repair requirements and provide estimates.
• Identify opportunities for additional service work.
• Prepare invoices, process payments, and maintain records.
• Follow dealership standards and ensure accurate processing.
• Follow up with customers to support satisfaction and retention.

Skills

Customer-focused

Communication skills

Organisational skills

Attention to detail

Face-to-face communication

Job description

Trainee Service Advisor - No Experience Needed

About Chapelhouse

• Established motor retail group with 35+ years' success
• 10 branches across the Northwest
• Brands include MG, Suzuki, Omoda & Jaecoo
• Motor Trader Award shortlist: Employer of the Year, Customer Care Award & Dealer Group of the Year
• Growing, customer-focused team environment

What We Offer

• 5.5-day working week (alternate Saturdays, half day)
• Up to 34 days' annual leave
• Bonus opportunities & employee discounts
• Company sick pay & wellbeing support
• Full training, development & career progression
• Opportunity to build a career within an expanding motor group

The Role

• Support the Service Department with scheduling, job cards and customer updates
• Deliver a first-class customer experience from booking through to vehicle collection
• Assist with explaining servicing and repair requirements and providing estimates
• Learn to identify appropriate additional service opportunities
• Prepare invoices, process payments and maintain accurate records
• Ensure all processes are completed accurately and in line with dealership standards
• Follow up with customers to support satisfaction and retention

What We're Looking For

• No previous motor trade or Service Advisor experience required
• Friendly, professional and customer-focused approach
• Strong communication and organisational skills
• Good attention to detail
• Confident speaking to customers face-to-face and over the telephone
• Positive attitude with a genuine willingness to learn
• Previous customer service, retail, administration or sales experience is desirable but not essential

Eligibility

• Right to work in the UK required
• No sponsorship available

If you're customer-focused, enthusiastic and looking to start a career in the automotive industry, we'll provide the training and support you need to develop into a successful Service Advisor.