Service Advisor

Confidential; Manchester, Salford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Uncapped OTE

Job summary

Confidential, a franchised motor dealership in Manchester, is seeking an experienced Service Advisor. The role involves being the first contact in Aftersales, handling vehicle intake/out, and driving customer satisfaction while promoting additional services.

The ideal candidate has service-advisor experience, preferably in a prestige dealership, and strong communication and upselling skills. An attractive package is on offer including uncapped OTE.

Qualifications

• Experience as a service advisor, ideally in a prestige dealership.
• Strong customer-facing skills and professional conduct.
• Experience with vehicle service intake and follow-up.

Responsibilities

• Be the first point of contact for Aftersales customers.
• Check vehicles in and out, liaise with customers to ensure best possible experience and secure future work.
• Handle service and repair requirements for customers in a courteous manner.
• Carry out follow-up, upsell and prospecting activities to maintain/build service volume.
• Deliver exceptional levels of customer service.
• Promote additional products and services and work with Workshop Controller and Service Manager.
• Must have experience in the role, ideally within a prestige dealership.

Skills

Customer service

Communication

Upselling

Prospecting

Job description

Service Advisor

Franchised Motor Dealership - Manchester

Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team.

Salary: Basic salary ranging up to 32,250 (depending on experience)

Higher package for an experienced Senior Service Advisor

Uncapped OTE of up to 40,000

Working Hours: Monday to Friday: 8.30am to 5.30pm Saturdays: 8:30am - 12:30pm (1 in 4)

• As a service advisor you will be the first point of contact for customers in the Aftersales department.
• You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary.
• Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
• To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
• Deliver exceptional levels of customer service.
• You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
• Must have experience in the role, ideally within a prestige dealership.