Service Advisor

Career Choices Dewis Gyrfa Ltd; Wigan; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

34 days' paid holiday

Performance-based bonus schemes

Employee discount schemes

Recognition awards

Health and wellbeing programmes

Ongoing training and professional dev.

Supportive working environment

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting for a Service Advisor in Wigan. This full-time, permanent role offers a competitive salary and excellent career development within a renowned automotive business.

Basic salary around £30,000 per annum, with potential earnings up to £38,500 including bonuses, plus up to 34 days’ holiday. The role features a performance-based bonus scheme, employee discounts, recognition awards, health and wellbeing programmes, and ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills and meticulous attention to detail.
• Customer-centric approach with a friendly demeanor.
• Experience as a Service Advisor or automotive customer service preferred.
• Knowledge of vehicle servicing, repairs, and warranty procedures is advantageous.
• Ability to process payments accurately and efficiently.
• Familiarity with computerised recording systems and reporting tools.
• Knowledge of warranty procedures and vehicle legislation desirable.

Responsibilities

• Greet customers warmly and ensure they feel valued and confident in our services.
• Clearly communicate available services, repairs, and supplementary products.
• Promote upselling of additional services, warranties, accessories, and loyalty programmes.
• Record customer vehicle details and service requirements accurately, obtaining necessary authorisations.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Manage service and parts sales, including warranty policies and promotional offers.
• Maintain a professional, clean, and well‑organised reception area.
• Liaise effectively with workshop staff to facilitate smooth scheduling and vehicle flow.
• Oversee accurate invoicing and cost documentation.
• Handle administrative tasks related to bookings, paperwork, and customer records.
• Resolve customer issues promptly and courteously, maintaining high standards of service.

Skills

Communication skills

Organisational skills

Customer-focused

Experience as Service Advisor

Technical knowledge of servicing

Payment processing

Computerised recording systems

Job description

We are currently recruiting for the position of Service Advisor in Wigan on behalf of a leading motor retail group.

This is a full-time, permanent role offering a competitive salary and excellent career development opportunities within a renowned automotive business.

Benefits of a Service Advisor

• Basic salary of approximately £30,000 per annum, with potential earnings up to £38,500 including bonuses
• Up to 34 days’ paid holiday annually
• Performance-based bonus schemes
• Employee discount schemes on products and services
• Recognition awards such as Employee of the Month
• Confidential health and wellbeing programmes
• Ongoing training and professional development
• Supportive, customer-focused working environment

Duties of a Service Advisor

• Greet customers warmly and ensure they feel valued and confident in our services
• Clearly communicate available services, repairs, and supplementary products
• Promote upselling of additional services, warranties, accessories, and loyalty programmes
• Record customer vehicle details and service requirements accurately, obtaining necessary authorisations
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Manage service and parts sales, including warranty policies and promotional offers
• Maintain a professional, clean, and well‑organised reception area
• Liaise effectively with workshop staff to facilitate smooth scheduling and vehicle flow
• Oversee accurate invoicing and cost documentation
• Handle administrative tasks related to bookings, paperwork, and customer records
• Resolve customer issues promptly and courteously, maintaining high standards of service

Requirements of a Service Advisor

• Excellent verbal and written communication skills for effective customer and team engagement
• Strong organisational skills and meticulous attention to detail
• Customer-centric approach with a professional and friendly demeanor
• Prior experience as a Service Advisor or in an automotive customer service role is preferred
• Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous
• Ability to process payments accurately and efficiently
• Familiarity with computerised recording systems and reporting tools
• Knowledge of warranty procedures, vehicle legislation, and trade practices is desirable

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).