Service Advisor

Sytner Group; Warwick-on-Eden; On-site; GBP 25,000 - 35,000; Full time

Job summary

An automotive dealer group is seeking a motivated Service Advisor to join the BMW team at Warwick. This role involves providing high-quality customer care, liaising with technicians, and advising on motorcycle-related products. Ideal candidates should possess organizational skills and a customer service background, although motorcycle experience is not essential. A motorcycle licence is preferred. Join a group that values diversity and offers excellent benefits including enhanced holidays and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Current role in the motorcycle industry or willingness to learn.
• Excellent organizational and administrative skills.
• Holds a motorcycle licence.

Responsibilities

• Provide outstanding customer care as a Service Advisor.
• Liaise with technicians on motorcycle status.
• Advise on motorcycle clothing and lifestyle accessories.

Skills

Organizational skills

Customer service background

Attention to detail

Tools

Kerridge

Job description

About The Role

We have an amazing opportunity available for a motivated Service Advisor to join our BMW team at Sytner Motorrad Warwick. As a BMW Motorcycle Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on all aspects of motorcycle servicing and keep the customer up to date at every stage, whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about the motorcycle’s status and ensure that the motorcycle will be ready on time. You will also have the ability to give the best advice on our exciting lines in BMW motorcycle clothing, lifestyle and accessories.

This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. A BMW Motorcycle Service Advisor will work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

The ideal candidate will currently have a role in the motorcycle industry or has had previous experience; however, this is not essential as we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW/MINI/BMW Motorrad to support your career.

Ideally you will have excellent organisational and administrative skills, have a good attention to detail and hold a motorcycle licence. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Above all you will have a strong passion and interest in all things motorcycles!

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on… We represent over 23 of the world's most prestigious vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Motorrad Warwick
Fusiliers Way , Warwick, United Kingdom, CV34 8DD

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