Service Advisor

ACS Automotive Recruitment; Peterborough; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Uncapped bonus scheme

Main dealer training and development

Career progression opportunities

Job summary

ACS Automotive Recruitment is hiring a Service Advisor in Peterborough to join the Aftersales team. The role involves acting as the main contact for customers, booking servicing, and keeping customers updated throughout repairs, while working a Monday–Friday schedule with occasional Saturday mornings on a rota.

You will benefit from training, progression and an uncapped bonus scheme, with a clear career path in a busy main dealership environment.

Qualifications

• Previous customer-facing experience is essential.
• Motor trade or Service Advisor experience is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work efficiently in a busy, fast-paced environment.
• Professional, confident and customer-focused approach.
• Good IT and system skills.
• Full UK Driving Licence preferred.

Responsibilities

• Acting as the main point of contact for customers visiting the Service Department.
• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated throughout the repair process.
• Liaising closely with Workshop Controllers and Technicians.
• Preparing estimates and explaining repair requirements.
• Upselling additional products, services and repairs where appropriate.
• Managing customer queries and ensuring a first-class customer experience.
• Ensuring all documentation and job records are accurately maintained.
• Helping the department achieve customer satisfaction and performance targets.

Skills

Customer service

Motor trade experience

Communication

Organisational skills

Driving licence

IT systems

Tools

IT systems

Job description

Service Advisor - £30,400 Basic Salary, Rising to £31,800 Upon Accreditation + Uncapped Bonus, Peterborough, Permanent / Full Time, Working Hours: Monday to Friday, 8:00am - 6:00pm, 1 in 4 Saturday Mornings (Rota)

Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.

This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.

Duties & Responsibilities

• Acting as the main point of contact for customers visiting the Service Department
• Booking vehicles in for servicing, maintenance and repair work
• Keeping customers updated throughout the repair process
• Liaising closely with Workshop Controllers and Technicians
• Preparing estimates and explaining repair requirements
• Upselling additional products, services and repairs where appropriate
• Managing customer queries and ensuring a first-class customer experience
• Ensuring all documentation and job records are accurately maintained
• Helping the department achieve customer satisfaction and performance targets

Your Background & Skills

• Previous customer-facing experience is essential
• Motor trade or Service Advisor experience is preferred
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work efficiently in a busy, fast-paced environment
• Professional, confident and customer-focused approach
• Good IT and system skills
• Full UK Driving Licence preferred

What's on Offer?

• £30,400 basic salary
• Increase to £31,800 upon successful accreditation
• Uncapped bonus scheme
• Main dealer training and development
• Excellent career progression opportunities
• Supportive and professional working environment
• Stable, long-term career with a successful dealership group