Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Grays; On-site; GBP 31,000 - 32,000; Full time

Job summary

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is representing a busy main dealership in Grays seeking a Service Advisor. The role offers a £31,000–£32,000 basic salary with £38,000 OTE plus uncapped earning potential.

Permanent, full-time position with hours: Monday to Friday 8:00am–6:00pm and 1 in 3 Saturdays 8:30am–12:30pm. The department handles around 20–22 customers daily, in a fast-paced Aftersales environment.

Qualifications

• Previous Service Advisor experience within a main dealership is essential.
• Experience working within a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.
• Kerridge RTC experience is preferred.
• ServiceDoc experience is advantageous.

Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Skills

Service Advisor experience

Customer service

Communication skills

Organisational skills

Discuss technical info with customers

Tools

Kerridge RTC

ServiceDoc

Job description

Service Advisor

£31,000 – £32,000 Basic Salary | £38,000 OTE + Uncapped

Permanent | Full Time

Monday to Friday: 8:00am – 6:00pm
1 in 3 Saturdays: 8:30am – 12:30pm

Our client, a busy main dealership, is looking for an experienced Service Advisor to join their established Aftersales team.

The department currently has two Service Advisors and is looking to appoint a third. With the team handling approximately 20–22 customers per day, this is an excellent opportunity for an experienced Service Advisor who is comfortable working in a fast-paced dealership environment.

Duties & Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Your Background & Skills

• Previous Service Advisor experience within a main dealership is essential.
• Experience working within a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.
• Kerridge RTC experience is preferred.
• ServiceDoc experience is advantageous.
• Ability to work effectively under pressure and manage multiple customers simultaneously.
• Professional, customer-focused and commercially aware approach.

What's on Offer?

• £31,000 – £32,000 Basic Salary
• £38,000 OTE + uncapped earning potential
• Monday to Friday, 8:00am – 6:00pm
• 1 in 3 Saturday mornings, 8:30am – 12:30pm
• Potential for revised, shorter working hours in the future.
• Join an established team with a strong customer base.
• Opportunity to become the third Service Advisor within the department.