Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Peterborough; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Uncapped bonus

Main dealer training and development

Excellent career progression

Job summary

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is seeking a professional Service Advisor for a busy main dealership in Peterborough.

You will handle customer contacts, book servicing, keep customers updated and strive for a first-class experience. The role offers a £30,400 basic salary rising to £31,800 on accreditation plus an uncapped bonus, with permanent, full-time hours Monday–Friday 8:00am–6:00pm and occasional Saturdays.

Qualifications

• Previous customer-facing experience is essential.
• Motor trade or Service Advisor experience is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work efficiently in a busy, fast-paced environment.
• Professional, confident and customer-focused approach.
• Good IT and system skills.
• Full UK Driving Licence preferred.

Responsibilities

• Acting as the main point of contact for customers visiting the Service Department.
• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated throughout the repair process.
• Liaising closely with Workshop Controllers and Technicians.
• Preparing estimates and explaining repair requirements.
• Upselling additional products, services and repairs where appropriate.
• Managing customer queries and ensuring a first-class customer experience.
• Ensuring all documentation and job records are accurately maintained.
• Helping the department achieve customer satisfaction and performance targets.

Skills

Customer-facing experience

Communication skills

Organisational skills

Administrative abilities

Full UK Driving Licence

Job description

Service Advisor

£30,400 Basic Salary

Rising to £31,800 Upon Accreditation + Uncapped Bonus

Peterborough

Permanent / Full Time

Working Hours: Monday to Friday, 8:00am – 6:00pm

1 in 4 Saturday Mornings (Rota)

Customer-Focused Service Advisor Required

Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.

This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.

Duties & Responsibilities

• Acting as the main point of contact for customers visiting the Service Department
• Booking vehicles in for servicing, maintenance and repair work
• Keeping customers updated throughout the repair process
• Liaising closely with Workshop Controllers and Technicians
• Preparing estimates and explaining repair requirements
• Upselling additional products, services and repairs where appropriate
• Managing customer queries and ensuring a first-class customer experience
• Ensuring all documentation and job records are accurately maintained
• Helping the department achieve customer satisfaction and performance targets

Your Background & Skills

• Previous customer-facing experience is essential
• Motor trade or Service Advisor experience is preferred
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work efficiently in a busy, fast-paced environment
• Professional, confident and customer-focused approach
• Good IT and system skills
• Full UK Driving Licence preferred

What's on Offer?

• £30,400 basic salary
• Increase to £31,800 upon successful accreditation
• Uncapped bonus scheme
• Main dealer training and development
• Excellent career progression opportunities
• Supportive and professional working environment
• Stable, long-term career with a successful dealership group

This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment.