Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Dacorum; On-site; GBP 31,000 - 33,000; Full time

Job summary

Our client, a busy and well-established main dealership, is looking for a motivated Service Advisor to join their Aftersales team.

This is a great opportunity for someone looking to develop their career within a professional dealership environment. Previous Service Advisor experience is not essential – the right attitude, communication skills and customer focus to succeed.

Qualifications

• Previous Service Advisor experience is advantageous but not essential.
• Strong customer service or customer-facing experience.
• Excellent communication and interpersonal skills.
• Well organised with strong attention to detail.
• Confident speaking with customers face-to-face and over the telephone.
• Attitude above all else.

Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles into the workshop and accurately record customer requirements.
• Manage customer expectations throughout the service and repair process.
• Liaise closely with Technicians, Workshop Control and the wider Aftersales team.
• Keep customers updated on the progress of their vehicles.
• Identify additional work and communicate repair requirements clearly to customers.
• Discuss estimates and additional work with customers and gain authorisation.
• Prepare and explain invoices on completion of work.
• Maintain accurate customer records and ensure all relevant systems are updated.
• Deliver high levels of customer satisfaction and encourage repeat business.

Skills

Customer service

Communication

Organised

Teamwork

Job description

Service Advisor

£31,307 Basic | £45,707 OTE
£32,529 Basic | £46,929 OTE – Certified

Permanent | Full Time

Monday – Friday: 8:00am – 6:00pm
1-hour unpaid lunch
1 in 3 Saturdays: 8:00am – 2:00pm

Our client, a busy and well-established main dealership, is looking for a motivated and customer-focused Service Advisor to join their established Aftersales team.

This is a great opportunity for someone looking to develop their career within a professional dealership environment. Previous Service Advisor experience is not essential – our client is primarily looking for the right person with the attitude, communication skills and customer focus to succeed.

You’ll be joining an established team consisting of 9 Technicians, 3 Service Advisors, an Assistant Manager and Workshop Controller, with the department handling approximately 10–12 customers per day.

Duties & Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles into the workshop and accurately record customer requirements.
• Manage customer expectations throughout the service and repair process.
• Liaise closely with Technicians, Workshop Control and the wider Aftersales team.
• Keep customers updated on the progress of their vehicles.
• Identify additional work and communicate repair requirements clearly to customers.
• Discuss estimates and additional work with customers and gain authorisation.
• Prepare and explain invoices on completion of work.
• Maintain accurate customer records and ensure all relevant systems are updated.
• Deliver high levels of customer satisfaction and encourage repeat business.

Your Background & Skills

• Previous Service Advisor experience is advantageous but not essential.
• Strong customer service or customer-facing experience.
• Excellent communication and interpersonal skills.
• Well organised with strong attention to detail.
• Confident speaking with customers both face-to-face and over the telephone.
• Able to work effectively in a busy environment.
• Positive, professional and proactive attitude.
• Our client is looking for the right person and attitude above all else.

What's on Offer?

• Non-Certified: £31,307 Basic | £45,707 OTE
• Certified: £32,529 Basic | £46,929 OTE
• Monday to Friday, 8:00am – 6:00pm
• 1-hour lunch
• 1 in 3 Saturdays, 8:00am – 2:00pm
• Established Aftersales team.
• Full support and training to develop within the role.
• Opportunity for candidates without previous Service Advisor experience to enter the dealership environment.

If you're a customer-focused individual looking for an opportunity within the automotive industry, we'd love to hear from you.