Service Advisor

ACS Automotive Recruitment; Dormansland; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Non-Certified: £31,307 Basic | £45,707

Certified: £32,529 Basic | £46,929

Monday to Friday, 8:00am - 6:00pm

1-hour lunch

1 in 3 Saturdays 8:00am - 2:00pm

Established Aftersales team

Full training to develop within the角色

Job summary

ACS Automotive Recruitment is assisting a busy main dealership to recruit a Service Advisor for their Aftersales team. This permanent, full-time role includes 8:00am–6:00pm Monday–Friday with a 1-hour lunch and 1 in 3 Saturdays.

The candidate will welcome customers, book vehicles, liaise with technicians, and keep customers informed throughout the service process. Previous experience is advantageous but not essential; attitude and customer focus matter most.

Qualifications

• Strong customer-facing experience and excellent communication skills.
• Able to stay organised in a busy environment with good attention to detail.
• Confident speaking with customers in person and on the telephone.

Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles into the workshop and record customer requirements.
• Manage customer expectations throughout the service and repair process.
• Liaise with Technicians and the Aftersales team to ensure smooth service.
• Keep customers updated on progress and explain invoices on completion.
• Identify additional work and obtain authorisation from customers.

Skills

Customer service

Communication

Organisation

Face-to-face

Proactive attitude

Job description

Service Advisor

£31,307 Basic | £45,707 OTE

£32,529 Basic | £46,929 OTE - Certified

Permanent | Full Time

Monday - Friday: 8:00am - 6:00pm

1-hour unpaid lunch

1 in 3 Saturdays: 8:00am - 2:00pm

Our client, a busy and well-established main dealership, is looking for a motivated and customer-focused Service Advisor to join their established Aftersales team.

This is a great opportunity for someone looking to develop their career within a professional dealership environment. Previous Service Advisor experience is not essential - our client is primarily looking for the right person with the attitude, communication skills and customer focus to succeed.

You'll be joining an established team consisting of 9 Technicians, 3 Service Advisors, an Assistant Manager and Workshop Controller, with the department handling approximately 10-12 customers per day.

Duties & Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles into the workshop and accurately record customer requirements.
• Manage customer expectations throughout the service and repair process.
• Liaise closely with Technicians, Workshop Control and the wider Aftersales team.
• Keep customers updated on the progress of their vehicles.
• Identify additional work and communicate repair requirements clearly to customers.
• Discuss estimates and additional work with customers and gain authorisation.
• Prepare and explain invoices on completion of work.
• Maintain accurate customer records and ensure all relevant systems are updated.
• Deliver high levels of customer satisfaction and encourage repeat business.

Your Background & Skills

• Previous Service Advisor experience is advantageous but not essential.
• Strong customer service or customer-facing experience.
• Excellent communication and interpersonal skills.
• Well organised with strong attention to detail.
• Confident speaking with customers both face-to-face and over the telephone.
• Able to work effectively in a busy environment.
• Positive, professional and proactive attitude.
• Our client is looking for the right person and attitude above all else.

What's on Offer?

• Non-Certified: £31,307 Basic | £45,707 OTE
• Certified: £32,529 Basic | £46,929 OTE
• Monday to Friday, 8:00am - 6:00pm
• 1-hour lunch
• 1 in 3 Saturdays, 8:00am - 2:00pm
• Established Aftersales team.
• Full support and training to develop within the role.
• Opportunity for candidates without previous Service Advisor experience to enter the dealership environment.

If you're a customer-focused individual looking for an opportunity within the automotive industry, we'd love to hear from you.