Service Advisor – Premium Main Dealership

Hawk Hiring; Tunbridge Wells; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus

Free onsite parking

Company pension scheme

Manufacturer training

Career progression

Relaxed working environment

Job summary

A well-established, family-run premium dealership in the UK is seeking a Service Advisor to deliver the premium experience the brand is known for.

You’ll book vehicles for servicing, keep customers informed, liaise with the workshop, prepare estimates and manage invoices, all within a Monday–Friday schedule with a monthly bonus and a clear path for progression.

Qualifications

• Previous experience as a Service Advisor in the motor trade.
• Excellent customer service and communication skills.
• Professional, organised and positive attitude; team player who looks after customers.

Responsibilities

• Booking vehicles in for servicing, maintenance and repairs.
• Keeping customers informed throughout the day.
• Liaising with technicians and the workshop team.
• Preparing estimates and explaining completed work.
• Managing invoices and delivering excellent customer service from start to finish.

Job description

£30,000–£35,000 Basic Salary + Monthly Bonus

Monday to Friday | Premium Main Dealership | Career Progression

Looking for a Service Advisor role without the stress and pressure of a typical dealership?

Join a well-established family-run premium dealership that's built its reputation on exceptional customer service, looking after its staff, and creating a workplace where people genuinely enjoy coming to work.

With over 50 years in the motor industry, we're proud to represent a leading manufacturer and invest heavily in training, development and long-term careers.

What's on Offer?

• £30,000–£35,000 basic salary
• Monthly bonus with realistic earning potential.
• Monday to Friday working week.
• Saturday mornings only on a fair rota.
• Relaxed, friendly working environment.
• Manufacturer training and brand accreditation.
• Clear opportunities to progress your career.
• Company pension scheme.
• Free onsite parking.
• Join a supportive, experienced and welcoming team.

The Role

As our Service Advisor, you'll be the first point of contact for customers and play a key role in delivering the premium experience our dealership is known for.

You'll be responsible for:

• Booking vehicles in for servicing, maintenance and repairs.
• Keeping customers informed throughout the day.
• Liaising with technicians and the workshop team.
• Preparing estimates and explaining completed work.
• Managing invoices and delivering excellent customer service from start to finish.

What We're Looking For

• Previous experience as a Service Advisor in the motor trade.
• Excellent customer service and communication skills.
• A professional, organised and positive attitude.
• Someone who enjoys working as part of a team and takes pride in looking after customers.

Why Join Us?

This isn't a high-pressure, target-driven dealership. We believe in supporting our team, recognising good work, and providing a positive working environment where you can build a long-term career.