Service Advisor

ACS Automotive; Leatherhead; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Company car

Pension

28 days annual leave

Job summary

ACS Automotive in Leatherhead is seeking a Service Advisor to join the Aftersales team. You will greet customers, book vehicles into the workshop and accurately record requirements, while managing expectations throughout the service and repair process.

The role is full-time, Monday to Friday with occasional Saturdays, offering a competitive basic salary of £31,000–£34,000 plus a bonus up to £6,500 and a company car after 6 months. A pension and 28 days leave are included.

Qualifications

• Minimum 1 year's experience as a Service Advisor.
• Previous automotive Aftersales experience is essential.
• Pinnacle DMS experience is highly desirable.

Responsibilities

• Welcoming customers and providing a professional and friendly service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Keeping customers updated on the progress of their vehicle.
• Discussing additional work and repair requirements with customers.
• Obtaining authorisation for additional work where required.
• Preparing and explaining invoices on completion of work.
• Maintaining accurate customer records and updating relevant systems.
• Delivering excellent customer satisfaction and encouraging repeat business.

Skills

Customer service

Communication skills

Tools

Pinnacle DMS

Job description

Service Advisor

£31,000 – £34,000 Basic Salary DOE | Up to £6,500 Bonus

Permanent | Full Time

Monday – Friday: 8:00am – 5:30pm
1 in 3 Saturdays: 8:00am – 1:00pm

Our client, a busy and well-established automotive business, is looking for an experienced Service Advisor to join their Aftersales team.

This is an excellent opportunity for a customer-focused Service Advisor looking for a new challenge, with a competitive basic salary and a strong bonus package.

Duties & Responsibilities

• Welcoming customers and providing a professional and friendly service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Keeping customers updated on the progress of their vehicle.
• Discussing additional work and repair requirements with customers.
• Obtaining authorisation for additional work where required.
• Preparing and explaining invoices on completion of work.
• Maintaining accurate customer records and updating relevant systems.
• Delivering excellent customer satisfaction and encouraging repeat business.

Your Background & Skills

• Minimum 1 year's experience as a Service Advisor.
• Previous automotive Aftersales experience is essential.
• Pinnacle DMS experience is highly desirable.
• Excellent communication and customer service skills.
• Strong organisational and administration skills.
• Confident dealing with customers both face-to-face and over the telephone.
• Ability to work effectively in a busy workshop environment.
• Professional, positive and customer-focused approach.

What's on Offer?

• £31,000 – £34,000 Basic Salary DOE
• Up to £6,500 bonus
• Monday to Friday, 8:00am – 5:30pm
• 1 in 3 Saturdays, 8:00am – 1:00pm
• Company car available after 6 months.
• Workplace pension.
• 28 days' annual leave, increasing to 30 days after 2 years' service.
• Opportunity to join an established Aftersales operation.

If you're an experienced Service Advisor with a strong customer focus and ideally Pinnacle DMS experience, we'd love to hear from you.