Service Advisor

Auto Skills UK; Guildford; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Annual leave increases with service

Eye care

Wellbeing support

Dental insurance

MyView PayNow

Gym discounts

Travel Insurance

Discounted tech purchases

Free will writing

Job summary

Auto Skills UK in Guildford is seeking a Service Advisor to deliver outstanding customer experiences while ensuring the service department runs smoothly daily.

You will book servicing, coordinate with workshop, inform customers throughout repairs, upsell service plans and maintain accurate estimates and invoices. A background in automotive service, familiarity with Kerridge/1Link/Pinnacle, and a UK driving licence are essential for success.

Qualifications

• Experience as a Service Advisor within the automotive industry.
• Experience using Kerridge, 1Link, Pinnacle or a similar DMS.
• Proven upsell track record for services and aftersales.
• Excellent communication and customer service skills.
• Full UK manual driving licence.
• Right to work in the UK (sponsorship is not available).

Responsibilities

• Booking customer vehicles in for servicing, maintenance, and repairs.
• Liaising with the workshop to maintain efficient loading.
• Keeping customers informed throughout the repair process.
• Advising customers on additional work and costs.
• Upselling service plans, maintenance work and aftersales products.
• Preparing estimates, invoices and service documentation accurately.
• Working with Technicians to ensure timely completion.
• Delivering exceptional customer service from check-in to collection.

Skills

Automotive Service Advisor

Upselling

Customer service

Tools

Kerridge

1Link

Pinnacle

Job description

SERVICE ADVISOR
Location: Guildford
Salary: £32,000 Basic Salary | OTE £38,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturday on Rota
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.
As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?

• £29,000 Basic Salary
• OTE £35,000
• Generous Annual Leave, Increasing with Length of Service
• Enhanced Family Leave
• Techscheme for Discounted Technology Purchases
• Eyecare Vouchers
• Smart Health - 24/7 GP & Wellbeing Support
• Dental Insurance
• Optional Critical Illness Cover
• MyView PayNow - Access Your Earned Pay Early
• Free Will Writing Service
• Flexible Life Assurance
• Partner Life Assurance
• Discounted Gym Memberships
• Travel Insurance
• Home & Technology Vouchers
• Retail & Lifestyle Discounts
• Ongoing Training & Career Development
• Full-Time, Permanent Position

THE ROLE

As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.

• Booking customer vehicles in for servicing, maintenance, and repairs
• Ensuring efficient workshop loading by liaising closely with the workshop team
• Keeping customers informed throughout the repair process
• Advising customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with Technicians to ensure vehicles are completed on time
• Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional work, service plans, and aftersales products
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workload effectively
• A positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Right to work in the UK (sponsorship is not available)
• Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.