Service Advisor

autoskills-uk; New Abbey; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive services company based in New Abbey seeks an experienced Service Advisor to manage service bookings and ensure high-quality customer service. The ideal candidate will have experience in a service advisor role, be customer-focused, and possess strong communication skills. The position offers a competitive salary of £28,000, plus OTE of £32,000, and various benefits including a company pension scheme and staff discounts.

Benefits

On-Site Parking

Company Pension Scheme

Staff Discounts

Company Events

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of Kerridge / 1 link / Pinnacle systems or similar DMS System is required.
• Must be money motivated with confidence in up selling.
• Need to be fully customer-focused and well-presented.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence is necessary.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading while meeting customer requirements.
• Meet and greet service customers and identify their service needs.
• Update customers on technical issues.
• Deal with complaints effectively.
• Seize upselling opportunities.

Skills

Previous experience as a Service Advisor

Knowledge of Kerridge / 1 link / Pinnacle systems

Confidence in up selling

Customer focused

Presentable and professionally dressed

Ability to thrive in a busy environment

Full clean UK Driving Licence

Job description

SERVICE ADVISOR

Basic Salary - £28,000 Plus OTE £32,000
Working Hours - Mon to Fri 8.30am - 5.30pm & Saturday on Rota 08:00 - 12:30
Location - Derby

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Benefits

• On-Site Parking
• Company Pension Scheme
• Staff Discounts
• Company Events

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Must be money motivated with confidence in up selling
• Must be fully customer focused, presentable and professionally dressed
• Ability to thrive within a busy service department
• Full clean UK Driving Licence

If you think you are a good fit for this Service Advisor role, please contact Kieran @ Auto Skills and quote reference job number 52960