Service Advisor

Flame Recruitment; Metropolitan Borough of Solihull; On-site; GBP 29,000 - 38,000; Full time

Job summary

A recruitment agency specialized in the automotive industry is seeking a Service Advisor for a dealership in Solihull. The successful candidate will handle customer requests, manage vehicle bookings, and ensure high-quality service. They need a full UK driving license, a background in automotive service, and excellent customer service skills. This role offers a salary of 29k basic, with OTE of up to 38k, and a range of benefits including 33 days of holiday and discounts.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor in a dealership or workshop.
• Full UK driving licence required.
• Right to work in the UK is essential.

Responsibilities

• Respond to customer requests and check in vehicles.
• Achieve incremental sales and manage performance.
• Handle customer complaints effectively.

Skills

Excellent customer service skills

Vehicle tracking

Problem-solving with customer complaints

Job description

ROLE: Service Advisor

Service Advisor / Aftersales Advisor

Location

Solihull

Salary

29k basic – 38k OTE + benefits

Hours

Monday to Friday 8.00 – 6.00, 1 in 4 Saturdays 8.00 – 1.00

About the Role

Flame Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership.

Duties

• Responding to customer requests
• Booking in vehicles for service / repair
• Checking in vehicles
• Track vehicle through the workshop
• Handover the vehicle
• Achieve incremental sales
• Use technology effectively
• Manage your own performance
• Contribute to effective working
• Deal with customer complaints
• Contribute to improved service processes

Requirements

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL
• Service or Aftersales Advisor background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

Benefits

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Apply

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.