Service Advisor

WeRecruit Auto Ltd; Hinckley and Bosworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for an Aftersales Advisor in Hinckley. You will be responsible for customer interactions, managing service updates, and advising clients on vehicle work. Ideal candidates should have a strong customer service background, preferably in the Motor Industry. Experience with vehicle mechanics is a plus. This full-time role offers competitive pay and a great opportunity for growth.

Qualifications

• Experience delivering high levels of customer service.
• Excellent interpersonal skills, confident in customer dealings.
• Results-focused, resilient, and able to learn from feedback.

Responsibilities

• Make and take inbound and outbound calls, dealing with emails courteously.
• Liaise with customers and warranty companies.
• Deal with customer complaints, escalating as necessary.
• Advise customers on required vehicle work, gaining authorisation.
• Maintain a high level of customer service to exceed expectations.

Skills

Customer service

Interpersonal skills

Resilience

Technical knowledge of vehicle mechanics

Job description

Overview

Role: Aftersales Advisor

Location: Hinckley, Leicestershire

Hours: Full Time: 38.5 hours per week (9am-6pm Mondays, 10am-6pm Tuesdays to Fridays, no weekends)

Pay: £12.21 per hour

Responsibilities

• Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner;
• Liaising with customers, warranty companies and repairers, keeping customers updated with service requirements and activity on their vehicle;
• Dealing with any customer complaints and escalating where necessary;
• Advising customers on work required to their vehicle, gaining authorisation for work to be completed;
• Maintaining a high level of customer service at all times with the aim of exceeding customer expectations.

Requirements

• Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial;
• Excellent interpersonal skills and confidence dealing with customers;
• Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service;
• Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial.

Application

If you\'re ready to step into a role where organisation meets opportunity, and you want to grow your career as an Aftersales Advisor in Hinckley, we want to hear from you, apply now with Job ID ST1754 to Mary at WeRecruit Auto