Service Advisor

Barrett Contract Services Ltd; Guildford; On-site; GBP 32,000 - 36,000; Full time

Job summary

A well-established dealership in Guildford is looking for a Service Advisor to maximise service profitability and deliver exceptional customer service. The ideal candidate should possess automotive experience and strong communication skills. This full-time role offers a competitive salary of up to £35,600 OTE plus various bonuses and benefits including holiday and pension scheme.

Benefits

Company pension scheme

22 days holiday + birthdays off and bank holidays

Access to a car scheme

Company events and ongoing training

Qualifications

• Relevant automotive service or dealership experience.
• Highly organised with attention to detail.
• Effective in both team and independent tasks.

Responsibilities

• Maximise service profitability while providing excellent customer service.
• Take service bookings via various channels.
• Schedule service work efficiently.
• Manage courtesy vehicle usage.
• Raise job cards as per manufacturer standards.
• Inform customers about costs and completion times.
• Resolve customer complaints swiftly.

Skills

Customer service skills

Strong communication skills

Target-driven

Organisational skills

Ability to work independently

Job description

Service Advisor – Guildford

Salary : £32,000 - £35,600 OTE (+upsell bonus) | Full-time, 45hrs / week

One Saturday per month on rota

A well-established, family-owned dealership in Guildford, Surrey, is looking for a high-calibre Service Advisor to join our Multi-Franchise Workshop (Vauxhall or Jaecoo / Omoda / Nissan). This is a fantastic opportunity for someone with relevant automotive experience to maximise service profitability, deliver outstanding customer service, and benefit from a competitive bonus scheme.

What We Offer

Basic Salary : £32,000 per annum

OTE : Up to £35,600 (+additional upsell commission for Tyres, Products & Service Car Plans)

Hours : 45 hours per week, one Saturday per month on rota

Gross Profit Bonus : Starts at 80% of monthly budgeted target; overperformance is uncapped

Customer Experience / CSI Bonus : Paid monthly based on department CSI score above national average

Additional Upsell Commission :

• A / C Deodoriser, Oil Treatment, Fuel Treatment – £2 per unit
• Retail Tyres – £2.50 per tyre
• Wheel Alignment – £10 per alignment
• Service Car Plan (1yr / 2yr / 3yr) – £10 per year registered

Other Benefits :

• Company pension scheme
• 22 days holiday + birthdays off and bank holidays
• Access to a car scheme (if required)
• Company events and ongoing training

Role & Responsibilities

As a Service Advisor, your main purpose is to maximise service profitability while providing excellent customer service. Key duties include :

• Taking service bookings via website, telephone, or face-to-face, ensuring all required information is captured.
• Scheduling service work efficiently to maximise workshop utilisation.
• Managing the use of courtesy vehicles to enhance customer experience.
• Promoting relevant services and products to customers.
• Raising job cards in line with manufacturer standards.
• Receiving completed job cards and informing customers of costs and completion times.
• Communicating additional work requirements to customers and gaining authorisation.
• Ensuring accurate service documentation and customer data maintenance.
• Resolving customer complaints promptly and referring unresolved issues to the Service Manager.

What We’re Looking For

• Relevant automotive service or dealership experience
• Strong customer service and communication skills
• Target-driven with a focus on upselling products and services
• Highly organised with attention to detail
• Ability to work effectively in a team and independently

How to Apply

If you’re ready to take the next step in your automotive career, apply now or contact Gurwinder Malhi at Barrett Contract Services for more information.

Our client is an Equal Opportunity Employer and will accommodate the needs of individuals with disabilities throughout the recruitment process.

Barrett Contract Services – supporting the automotive industry for over 19 years