Service Advisor

Kemp Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Birthday day off

23 days annual leave + bank holidays

Pension scheme

Wellness programme with 24hr GP access

Mental Health First Aiders

Training opportunities

Job summary

Kemp Recruitment Ltd is seeking a Service Advisor for a permanent role in Gloucester. The successful candidate will manage service bookings, maintain workshop loading and provide accurate costings while delivering excellent customer service. Salary: £30,000 per annum with OTE up to £33,000.

42.5 hours per week, Monday to Friday with alternating Saturdays. Experience in administration and Kerridge is preferred; strong communication is essential.

Qualifications

• Previous experience in administration and/or office environments.
• Strong communication skills - pivotal for keeping all stakeholders informed.
• Previous experience as a Service Advisor is preferable.
• Kerridge knowledge is preferable.

Responsibilities

• Deal with customers and ensure satisfaction throughout their journey.
• Utilise workshop loading and keep it up to date.
• Proactively keep customers updated on vehicle progress.
• Book vehicles in, ensuring appointments suit both customer and workshop capacity.
• Identify customer requirements and provide accurate, fully inclusive costings.
• Produce accurate job cards, invoices, estimates, and related documentation.
• Provide full explanations of work carried out, maximising additional selling opportunities.
• Produce warranty job cards in line with manufacturer policies and procedures.
• Accurately record work requirements and identify repair types.
• Liaise with Parts Department to ensure parts availability.

Skills

Administration

Communication

Service Advisor experience

Organised

Customer-focused

Tools

Kerridge

Job description

Service Advisor - Gloucester

Salary:£30,000 per annum

OTE:Up to £33,000per year

Hours:42.5 hours per week, Monday - Friday, 07:00 - 15:30 + alternate Saturdays, 07:00 - 12:00

Contract:Permanent

Earning Potential (OTE)

Basic Salary:£30,000per year

Realistic OTE:Up to £33,000per year (including Saturday working and performance-related earnings)

Overview

We're looking for a dedicated Service Advisor to join an award-winning team in Gloucester. Our client has been namedMotor Trader's 'Employer of the Year'and is an officialGreat Place to Work. If you're dedicated to providing exceptional customer service and can confidently maximise service and repair bookings to ensure all resources are available and on schedule, this is the role for you. You'll approach this role with a commercial mindset, actively selling after-sales services and ensuring the workshop runs at full capacity.

Key Responsibilities

• Deal with customers and ensure satisfaction throughout their journey
• Utilise workshop loading and keep it up to date
• Proactively keep customers updated on vehicle progress
• Book vehicles in, ensuring appointments suit both customer and workshop capacity
• Identify customer requirements and provide accurate, fully inclusive costings
• Produce accurate job cards, invoices, estimates, and related documentation
• Provide full explanations of work carried out, maximising additional selling opportunities
• Produce warranty job cards in line with manufacturer policies and procedures
• Accurately record work requirements and identify repair types
• Liaise with Parts Department to ensure parts availability

What You'll Need

• Previous working experience in administration and/or office environments
• Strong communication skills - this role is pivotal in keeping all stakeholders informed
• Previous experience as a Service Advisor is preferable
• Kerridge knowledge is preferable
• Organised, professional, and customer-focused approach

Benefits Include

• Extra day off for your birthday
• 23 days annual leave + bank holidays
• Four times death in service benefit
• Auto-enrolment pension
• Enhanced maternity and paternity policies
• Access to wellness programme with 24hr GP access
• Mental Health First Aiders
• Reward and recognition programmes
• Annual appraisals and progression opportunities
• Manufacturer and in-house training
• Long service recognition
• Branded uniform

Ref: INDCR

We value communication, organisation, and a professional attitude.