Service Advisor

Auto Skills UK; Cheltenham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave including Bank/H

Job summary

Auto Skills UK in Cheltenham is seeking an experienced Service Advisor to join a professional automotive aftersales team. You will be the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs smoothly from booking through to collection.

This is a full-time, permanent role offering excellent training, benefits and genuine progression within a modern dealership, with a salary of £33,000 basic and OTE.

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor in an automotive or dealership setting.
• Excellent communication and customer service skills.
• Strong administration and time-management ability.

Responsibilities

• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated throughout their vehicle's journey.
• Liaising with Vehicle Technicians and the Parts Department.
• Explaining additional work requirements and associated costs.
• Scheduling and recording workshop activity.
• Preparing job cards, orders and invoices.
• Supporting aftersales administration and file auditing.
• Maintaining accurate customer and vehicle records.
• Delivering an excellent customer experience from booking through to collection.

Skills

Service Advisor

Aftersales Advisor

Job description

SERVICE ADVISOR

Location: Cheltenham

Salary: Basic & OTE £33,000

Job Type: Full-Time, Permanent

Looking for a customer-focused role in a modern dealership?

This is a great opportunity for an experienced Service Advisor / Aftersales Advisor to join a professional Automotive aftersales team.

You'll act as the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs smoothly from booking through to collection.

WHAT'S IN IT FOR YOU?

• 30 days annual leave including Bank Holidays
• Extra day off for your birthday
• Brand-accredited training and development
• Genuine career progression opportunities
• Long-service and loyalty awards
• Life assurance at 3x annual basic salary
• Pension scheme with employer contributions
• Employee Assistance Programme with 24/7 support
• Cycle to Work scheme
• Eyecare voucher scheme
• Staff discounts

THE ROLE

• Booking vehicles in for servicing, maintenance and repair work
• Keeping customers updated throughout their vehicle's journey
• Liaising with Vehicle Technicians and the Parts Department
• Explaining additional work requirements and associated costs
• Scheduling and recording workshop activity
• Preparing job cards, orders and invoices
• Supporting aftersales administration and file auditing
• Maintaining accurate customer and vehicle records
• Delivering an excellent customer experience from booking through to collection

ABOUT YOU

• Previous experience as a Service Advisor / Aftersales Advisor
• Automotive or dealership experience
• Excellent communication and customer service skills
• Strong administration and time-management ability
• A proactive and flexible approach
• Good attention to detail
• The ability to work effectively as part of a busy team
• Full UK Driving Licence

If you're an experienced Service Advisor looking for your next opportunity with excellent training, benefits and genuine progression, we'd love to hear from you.