Service Advisor

Career Choices Dewis Gyrfa Ltd; Park Central; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Company car

23 days holiday + bank holidays

Healthcare and pension

Staff discounts and additional company

Training programmes

Job summary

Career Choices Dewis Gyrfa Ltd. is recruiting for a Group Support Vehicle Service Advisor covering Gloucestershire, Herefordshire, and Worcestershire. You will greet customers, book vehicles into the Service Department, and liaise with technicians to monitor progress across multiple sites.

Benefits include a company car, 23 days holiday plus bank holidays, healthcare and pension, and ongoing manufacturer-accredited training. Salary up to £33,000 with a bonus potential up to £6,000 annually.

Qualifications

• 1-2 years' recent Service Advisor experience in a dealership or garage environment
• Strong communication, organisational, and IT skills
• Full UK driving licence with minimal points
• Ability to work across multiple dealership sites
• Familiarity with Kerridge and warranty processes is desirable but not essential

Responsibilities

• Greeting customers and booking vehicles into the Service Department
• Liaising with technicians and workshop staff to monitor work in progress
• Advising customers on additional work and providing regular updates during repairs
• Preparing invoices, processing payments, and completing vehicle handovers
• Delivering exceptional customer service at all times
• Coordinating repairs and service schedules across multiple locations
• Ensuring compliance with manufacturer standards and warranty procedures

Skills

Customer service

Communication

Organisation

IT skills

Full UK driving licence

Tools

Kerridge

Job description

We are actively recruiting on behalf of our client for a Group Support Vehicle Service Advisor position, covering Gloucestershire, Herefordshire, and Worcestershire.

This role is ideal for an experienced Service Advisor seeking variety, excellent remuneration, and the opportunity to work within a successful franchise dealer group.

The Group Support Vehicle Service Advisor will be responsible for providing seamless customer service across multiple dealership locations, ensuring efficient workflow and customer satisfaction.

• Salary up to £33,000 depending on experience
• Bonus potential up to £6,000 annually - £15 bonus for each service plan sold
• Company car with business mileage covered - 23 days holiday plus bank holidays
• Manufacturer-accredited training programmes
• Healthcare and pension schemes
• Staff discounts and additional company benefits

Progression opportunities within a reputable dealer group

• Greeting customers and booking vehicles into the Service Department
• Liaising with technicians and workshop staff to monitor work in progress
• Advising customers on additional work and providing regular updates during repairs
• Preparing invoices, processing payments, and completing vehicle handovers
• Delivering exceptional customer service at all times
• Coordinating repairs and service schedules across multiple locations
• Ensuring compliance with manufacturer standards and warranty procedures

Requirements

• 1-2 years' recent Service Advisor experience in a dealership or garage environment
• Strong communication, organisational, and IT skills
• Full UK driving licence with minimal points
• Ability to work across multiple dealership sites
• Familiarity with Kerridge and warranty processes is desirable but not essential

This is an excellent opportunity for a dedicated Service Advisor to contribute to a thriving dealership group while advancing their career.

The role offers competitive pay, progression prospects, and comprehensive training.