Service Advisor

Confidential; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Eyecare vouchers

Health care

Dental insurance

Staff discounts

Job summary

Confidential in Shrewsbury is seeking a Service Advisor to join a leading main dealership, delivering a first-class customer experience and helping maximise workshop efficiency and aftersales performance.

You will be the first point of contact, upsell service plans, and work with the workshop team to ensure timely completions. Competitive salary with achievable bonus and comprehensive benefits.

Qualifications

• Experience as a Service Advisor within the automotive industry.
• Proficient with Kerridge, 1 Link or Pinnacle DMS.
• Proven upselling of service plans and maintenance.
• Excellent communication and customer service skills.
• Full UK manual driving licence and right to work in the UK.

Responsibilities

• Book vehicles in for servicing and repairs.
• Coordinate with workshop to maintain efficient loading.
• Keep customers informed during repair process.
• Advise on additional work and costs.
• Prepare estimates, invoices and service documents.
• Ensure on-time completion with technicians.
• Deliver first-class customer service from check-in to collection.

Skills

Customer service

Automotive industry experience

Upselling

Teamwork

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Location: Shrewsbury
Salary: £29,000 Basic Salary OTE £35,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) Saturdays, 8:00am - 2:00pm on a Rota
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?

• £29,000 Basic Salary
• OTE £35,000
• Generous Annual Leave, Increasing with Length of Service
• Enhanced Family Leave
• Eyecare Vouchers
• Smart Health - 24/7 GP & Wellbeing Support
• Dental Insurance
• Optional Critical Illness Cover
• Discounted Gym Memberships
• Travel Insurance
• Home & Technology Vouchers
• Retail & Lifestyle Discounts
• Ongoing Training & Career Development

THE ROLE

As a Service Advisor, you’ll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.

Key responsibilities include:

• Booking customer vehicles in for servicing, maintenance, and repairs
• Ensuring efficient workshop loading by liaising closely with the workshop team
• Keeping customers informed throughout the repair process
• Advising customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with Technicians to ensure vehicles are completed on time
• Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU

We’re keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional work, service plans, and aftersales products
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workload effectively
• A positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Right to work in the UK (sponsorship is not available)