Service Advisor

Career Choices Dewis Gyrfa Ltd; Bradley Stoke; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Workplace pension

Training & development

Staff discounts

Parental pay

Career progression

Job summary

Career Choices Dewis Gyrfa Ltd, on behalf of a reputable franchise-approved commercial vehicle dealer group, invites applications for a Vehicle Service Advisor at their Gloucester dealership. This is an excellent opportunity for an experienced automotive professional to advance their career within a dynamic, customer-focused environment.

You will deal directly with customers, book appointments, prepare quotes, and liaise with parts and workshop teams while maintaining accurate records.

Qualifications

• Experience as a Vehicle Service Advisor or similar automotive role.
• Strong customer service and communication skills.
• Proficient with IT systems and workshop administration.

Responsibilities

• Greet customers and deliver excellent service to ensure satisfaction.
• Manage workshop loading and maintain accurate records of work.
• Book vehicle appointments aligning with capacity and customer needs.
• Prepare and present detailed quotes and invoices with clear workmanship descriptions.
• Communicate repair work and upsell opportunities to customers.
• Prepare warranty job cards per manufacturer policies and procedures.
• Record all work (retail, warranty, internal, non-chargeable).
• Coordinate with parts to ensure parts availability and timely service.

Skills

Customer service

Communication

IT systems

Kerridge/Keyloop

Tools

Kerridge/Keyloop

Job description

We are recruiting on behalf of a reputable franchise-approved commercial vehicle dealer group with multiple sites nationwide for a Vehicle Service Advisor at their busy Gloucester dealership.

This is an excellent opportunity for an experienced automotive professional looking to advance their career within a dynamic, customer-focused environment.

Benefits of a Service Advisor:

• Competitive basic salary up to £30,000 per annum, with performance-related bonuses to achieve on-target earnings of £33,000 per year - 23 days of annual leave plus 8 bank holidays
• Access to a comprehensive workplace pension scheme
• Opportunities for technical training and professional development
• Wide-ranging staff benefits including retail discounts, recognition awards, wellness programmes, and enhanced maternity/paternity pay
• Long-term career progression within a multi-award-winning business recognised as a "Great Place to Work" Duties of a Service Advisor:
• Deal directly with customers to deliver exceptional service and ensure customer satisfaction
• Manage workshop loading effectively, maintaining accurate and up-to-date records
• Book vehicle appointments that align with workshop capacity and customer convenience
• Identify customer needs and provide accurate, fully inclusive quotations
• Produce detailed job cards, estimates, and invoices while ensuring clarity on work carried out
• Communicate thoroughly with customers about repair work and additional sales opportunities
• Prepare warranty job cards in accordance with manufacturer policies and procedures
• Record all work accurately, including retail, warranty, internal, and non-chargeable repairs
• Liaise with parts department to ensure availability of required parts
• Build rapport with customers and maintain high standards of professionalism at all times Requirements of a Service Advisor:
• Previous experience as a Vehicle Service Advisor or in a similar role within the automotive sector
• Strong customer service skills coupled with excellent communication abilities
• Organisational skills with proficiency in IT systems; experience with Kerridge/Keyloop is preferable
• A valid UK driving licence with minimal points
• Knowledge of warranty procedures and experience working with commercial vehicles is advantageous but not essential This is a fantastic chance for a dedicated Vehicle Service Advisor to join a highly regarded dealership, develop their skills, and progress into more senior roles.

Our client values professionalism, customer service excellence, and ongoing professional growth.