Service Advisor

Perfect Placement UK Ltd; Tewkesbury; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive starting salary

Monthly performance bonuses

30 days annual leave including bankhol

Training programs incl ICE/EV

Staff vehicle discounts

Workplace pension

Career development opportunities

Job summary

Perfect Placement UK Ltd is seeking a skilled Vehicle Service Advisor to join a reputable franchise-approved dealership in Tewkesbury. This role offers a rewarding path for an experienced advisor to advance within a family-run business operating since 1984.

The position includes a competitive starting salary negotiable by experience, monthly bonuses, 30 days of leave incl. bank holidays, manufacturer-approved training (ICE & EV courses), staff vehicle discounts, and a workplace pension.

Qualifications

• Recent or current experience as a Vehicle Service Advisor or in a customer-focused role within the motor industry.
• Full UK driving licence with minimal points.
• Strong organisational skills and IT literacy.
• Experience with Kerridge/Keyloop dealership management systems is desirable but not essential.
• Individuals with a strong customer service background in the motor trade will be considered.

Responsibilities

• Greet customers professionally upon arrival at the Service Department.
• Schedule vehicles for servicing, maintenance, or repairs.
• Liaise with the workshop team to track work progress and inform customers.
• Upsell additional products and services where appropriate.
• Arrange courtesy vehicles for customers, ensuring a seamless experience.
• Keep customers updated on vehicle status and repair work.
• Provide excellent customer service, ensuring total customer satisfaction.
• Maintain accurate records and utilise dealer management systems effectively.

Skills

Customer service

Communication

IT literacy

Organisational skills

Tools

Kerridge/Keyloop

Job description

We are currently seeking a skilled Vehicle Service Advisor to join our client's reputable franchise-approved dealership in Tewkesbury. This is a rewarding opportunity for an experienced Service Advisor to advance their career within a well-established family-run business operating since 1984.

Benefits:

• Competitive starting salary, negotiable based on experience
• Monthly performance-related bonuses
• 30 days annual leave including bank holidays
• Comprehensive manufacturer-approved training programmes, including ICE and electric vehicle courses
• Staff purchase discounts on vehicles, fuel, and convenience store items
• Workplace pension scheme
• Long-term career development opportunities within a supportive environment

Duties of a Service Advisor:

• Greet customers professionally upon arrival at the Service Department
• Schedule vehicles for servicing, maintenance, or repairs
• Liaise with the workshop team to track work progress and inform customers
• Upsell additional products and services where appropriate
• Arrange courtesy vehicles for customers, ensuring a seamless experience
• Keep customers updated on vehicle status and repair work
• Provide excellent customer service, ensuring total customer satisfaction
• Maintain accurate records and utilise dealer management systems effectively

Requirements:

• Recent or current experience as a Vehicle Service Advisor or in a similar customer service-focused role within the motor industry (parts, sales, rental, etc.)
• Full UK driving licence with minimal points
• Strong organisational skills and IT literacy
• Excellent communication skills and ability to deliver high levels of customer service
• Experience with Kerridge/Keyloop dealership management systems is desirable but not essential
• Individuals with a strong customer service background in the motor trade, even without direct Service Advisor experience, will be considered

This is an excellent opportunity for a dedicated professional to join a reputable dealership group and develop their career further as a Vehicle Service Advisor.