Gloucester Service Advisor – Boost Customer Journeys

Kemp Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Birthday day off

23 days annual leave + bank holidays

Pension scheme

Wellness programme with 24hr GP access

Mental Health First Aiders

Training opportunities

Job summary

Kemp Recruitment Ltd is seeking a Service Advisor for a permanent role in Gloucester. The successful candidate will manage service bookings, maintain workshop loading and provide accurate costings while delivering excellent customer service. Salary: £30,000 per annum with OTE up to £33,000.

42.5 hours per week, Monday to Friday with alternating Saturdays. Experience in administration and Kerridge is preferred; strong communication is essential.

Qualifications

• Previous experience in administration and/or office environments.
• Strong communication skills - pivotal for keeping all stakeholders informed.
• Previous experience as a Service Advisor is preferable.
• Kerridge knowledge is preferable.

Responsibilities

• Deal with customers and ensure satisfaction throughout their journey.
• Utilise workshop loading and keep it up to date.
• Proactively keep customers updated on vehicle progress.
• Book vehicles in, ensuring appointments suit both customer and workshop capacity.
• Identify customer requirements and provide accurate, fully inclusive costings.
• Produce accurate job cards, invoices, estimates, and related documentation.
• Provide full explanations of work carried out, maximising additional selling opportunities.
• Produce warranty job cards in line with manufacturer policies and procedures.
• Accurately record work requirements and identify repair types.
• Liaise with Parts Department to ensure parts availability.

Skills

Administration

Communication

Service Advisor experience

Organised

Customer-focused

Tools

Kerridge

Job description

Kemp Recruitment Ltd is seeking a Service Advisor for a permanent role in Gloucester. The successful candidate will manage service bookings, maintain workshop loading and provide accurate costings while delivering excellent customer service. Salary: £30,000 per annum with OTE up to £33,000.

42.5 hours per week, Monday to Friday with alternating Saturdays. Experience in administration and Kerridge is preferred; strong communication is essential.